Dana Christensen

• Coordinated daily tasks with focus on detail and efficiency.
• 
  

• Coordinated patient appointments and scheduling to enhance service delivery.
• Guided patients through insurance inquiries and verified coverage details to ensure access to care.
• Trained new staff on office procedures and customer service protocols to foster a knowledgeable team.
• Answered incoming calls in a professional manner.
• Verified insurance information, collected payments, and scheduled appointments.
• Adhered to HIPAA regulations when handling confidential patient information.
• Inputted patient demographic data into electronic health record system.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

• Processed incoming payments using electronic systems and manual methods.
• Trained new staff on accounts receivable processes and software usage.
• Updated customer account profiles with current contact information and other relevant details.

Data entry of Patient visits to the computer system after Medical Coder has reviewed for month end.

• Processed insurance claims and verified patient eligibility efficiently for Medica and Blue Cross Blue Shield
• Set up new patient accounts, verified insurance, and processed copays and payments.
• Assisted with billing inquiries and resolved discrepancies to ensure accurate patient accounts.