Dana Ciccone
Claymont,DE
Summary
Highly motivated Clinical Professional delivering positive patient outcomes, creative solutions to issues and great interaction with staff, patients, and other stakeholders. A gifted individual knowledgeable in healthcare regulations. Ready for a new position involved in providing quality assurance for a medical facility.
Enthusiastic Medical Professional proudly offering many years' experience assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. An energetic leader with expertise in maintaining exemplary relationships with both my patients and coworkers. Remaining polished and calm in all types of situations and environments.
Overview
7
7
years of professional experience
Work History
Clinical Director
Seaside Primary Care
Lewes, Delaware
07.2023 - 06.2024
- Provided clinical oversight for staff and services.
- Developed policies and procedures to ensure compliance with regulations and standards of care.
- Managed the day-to-day operations of a multi-disciplinary team.
- Fielded complaint calls as necessary
- Answered patient, pharmacy and physician phone calls for high volume office on multi line phone system
- Roomed patients to conduct intake, vitals and EKG
- Administered vaccines, PPD and performed phlebotomy and urine sampling to break down samples in lab to be sent out for analysis
- Relayed imaging and lab results to patients as given by the provider
- Refilled prescriptions to coordinating pharmacy routinely
- Performed all inventory and ordering of medical supplies
- Had frequent one on one meetings with the physicians to discuss office and patient summaries
- Conducted interviews and hired new clinicians and administrative assistants
Lead Physician Technician
Mid- Atlantic Family Practice
Lewes
11.2017 - 06.2022
- Performed physical examinations and diagnostic tests to assess patient health.
- Provided medical advice and guidance regarding diet, activity, hygiene and disease prevention.
- Ordered laboratory tests and reviewed results with patients.
- Conducted EKGs, orthostatics and phlebotomy
- Answered patient calls for extremely high volume office
- Collaborated with other healthcare professionals to coordinate optimal care for each patient.
- Reviewed X-rays, MRI scans, CT scans and other imaging studies to diagnose conditions or diseases as relayed by the provider
- Communicated effectively with staff members, colleagues and other healthcare providers.
Education
Associate of Science - Allied Health
University of Delaware
Newark, DE05-2011
Skills
- HIPAA
- Marketing initiatives
- Exemplary communication skills
- Developing training programs
- Managing patient cases
- Healthcare administration
- Treatment service implementation
- Care review
- Treatment planning oversight
- Infection prevention and control
- Unit supervision
- Medical staff leadership
- Collaborative skills
- Patient relationship management
- Organizing staff schedules
- Clinical education
Timeline
Clinical Director
Seaside Primary Care
07.2023 - 06.2024
Lead Physician Technician
Mid- Atlantic Family Practice
11.2017 - 06.2022
Associate of Science - Allied Health
University of Delaware