Dana Collins

• Accurately pick, pack, and prepare products for shipment according to company standards
• Inspect products for quality and verify order accuracy before shipping
• Operate shipping systems and generate labels, invoices, and tracking information
• Load and unload materials, maintaining safe handling practices
• Maintain inventory records and assist with stock organization
• Communicate with customers via phone, email, or in person regarding order status, delays, or issues
• Resolve customer concerns professionally and escalate when necessary
• Coordinate with production and logistics teams to ensure on-time delivery
• Keep work areas clean, organized, and compliant with safety regulations

Maintain a clean, safe, and welcoming environment for church members, staff, and visitors. Support daily operations and special events by ensuring facilities are properly prepared, sanitized, and organized.

• Clean and sanitize restrooms, offices, classrooms, and common areas
• Sweep, mop, vacuum, and maintain floors and carpets
• Set up and arrange rooms for services, meetings, and special events (weddings, funerals, gatherings)
• Perform routine maintenance tasks such as changing light bulbs, minor repairs, and reporting larger issues
• Manage cleaning supplies and restock inventory as needed
• Secure building by locking doors and monitoring facility access when required
• Assist church staff with facility-related needs in a timely and professional manner
• Maintain outdoor areas, including basic groundskeeping when needed.
• Provide behind-the-scenes support for church functions and community programs.

• Answered 80+ incoming calls promptly and professionally, addressing customer inquiries and concerns
• Provided detailed information about products, services, policies, and account status
• Resolved customer issues on first contact whenever possible, escalating complex cases as needed
• Documented all interactions accurately in company systems and maintained up-to-date records
• Followed procedures and compliance guidelines
• Maintained high standards for customer satisfaction, call quality, and performance metrics (call time, resolution rate)
• Assisted customers with troubleshooting, billing questions, and general support
• Demonstrated patience and empathy when handling difficult or frustrated customers

• Supervise and support front-end staff, including cashiers and customer service associates
• Handle customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolution
• Monitor checkout operations to ensure efficiency, accuracy, and minimal wait times
• Train, coach, and evaluate team members to improve performance and customer service skills
• Manage cash handling procedures, including register audits and balancing tills
• Ensure compliance with company policies, procedures, and safety standards
• Assist with scheduling, shift coverage, and daily operational planning
• Maintain a clean, organized, and customer-friendly front-end environment
• Promote a positive shopping experience while meeting company performance standards.

• Open the restaurant and prepare stations for daily service, including grills, fryers, and prep areas
• Prepare food items according to company recipes and food safety guidelines
• Brew coffee, stock condiments, and ensure breakfast items are ready for service
• Provide prompt and courteous customer service at the counter and drive-thru
• Handle cash and process transactions accurately
• Clean and sanitize equipment, kitchen areas, and dining spaces
• Stock inventory and restock supplies as needed throughout the shift
• Follow all health, safety, and company procedures

• Stock shelves with merchandise according to store layout and inventory guidelines
• Unload trucks and move inventory to designated areas in a timely manner
• Ensure products are properly labeled, priced, and rotated (FIFO when applicable)
• Maintain clean, organized aisles and backroom areas
• Assist with inventory counts and report discrepancies
• Operate equipment such as pallet jacks and carts safely
• Follow company safety procedures and stocking standards
• Collaborate with team members to complete stocking goals before store opening

• Took customer orders and processed transactions accurately at the register and drive-thru
• Prepared food items according to company recipes and quality standards
• Maintained cleanliness of kitchen, dining, and service areas
• Operated kitchen equipment safely, including grills and fryers
• Restocked supplies and maintained inventory levels during shifts
• Worked as part of a team to meet service speed and customer satisfaction goals
• Addressed customer questions and resolved minor concerns professionally
• Followed all health, safety, and food handling guidelines