Dana Coteanu
Astoria,NY
Summary
Proven leader in operations management, adept at elevating customer service standards and fostering team unity at Olympiacos LLC. Excelled in staff management and operations optimization, significantly enhancing guest experiences. Skilled in inventory management and employee motivation, consistently exceeding client expectations without exceeding a numerical percentage.
Overview
30
30
years of professional experience
Work History
Manager of Operations
Olympiacos LLC
03.2016 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Assistant Catering Manager
Gigino At Wagner Park
06.2012 - 12.2015
- Assisted Catering Manager in preparing proposals for potential clients, showcasing our capabilities as well as relevant industry trends.
- Received numerous accolades from satisfied clients due to meticulous attention to detail throughout every step of the event planning process.
Concierge Officer
Princess Cruises
10.2001 - 11.2009
- Handled sensitive situations involving upset or dissatisfied guests professionally and efficiently to restore positive relations.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Assisted guests with reservations at popular restaurants, shows, or events in the area, creating memorable experiences during their stay.
Concierge Attendant
Transilvania Hotel
09.1994 - 06.2001
- Managed concierge desk operations, maintaining a professional and organized environment at all times.
- Streamlined check-in process for smoother guest arrivals and departures.
Education
BBA - Hospitality
ICEP Hotel School
Bucharest, Romania06.1994
Skills
Customer Service
Staff Management
Team Leadership
Inventory Management
Operations Management
Employee Motivation
Languages
English
Full Professional
Romanian
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Manager of Operations
Olympiacos LLC
03.2016 - Current
Assistant Catering Manager
Gigino At Wagner Park
06.2012 - 12.2015
Concierge Officer
Princess Cruises
10.2001 - 11.2009
Concierge Attendant
Transilvania Hotel
09.1994 - 06.2001
BBA - Hospitality
ICEP Hotel School
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