Dana Dawson-Falling
Raleigh,NC
Summary
Experienced in providing exceptional client service, Detailed Client Service Associate with a strong reputation for outstanding organizational skills. Possess a natural ability to effectively communicate and build rapport with customers from diverse backgrounds. Seeking a new opportunity where dedication and strong work ethic will be recognized and valued.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
nThrive
08.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Conduent
06.2018 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Patient Services Representative
Affordable Care
09.2016 - 07.2018
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Entered new patient demographics into database system accurately and efficiently.
Cashier
Food Lion
05.2014 - 08.2016
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Athens Drive Magnet High School
01.2016
Skills
- Complaint resolution
- Paperwork Processing
- Data Collection
- Product Knowledge
- Quality Control
- Problem Resolution
- Order Processing
Timeline
Customer Service Representative
nThrive
08.2020 - Current
Customer Service Representative
Conduent
06.2018 - 07.2020
Patient Services Representative
Affordable Care
09.2016 - 07.2018
Cashier
Food Lion
05.2014 - 08.2016
High School Diploma -
Athens Drive Magnet High School
Similar Profiles
Tracy DewTracy Dew
Reimbursement Specialist I at NthriveReimbursement Specialist I at Nthrive
DEMETRIA ROBERTSONDEMETRIA ROBERTSON
SUPPORT SPECIALIST II at NTHRIVESUPPORT SPECIALIST II at NTHRIVE
ERIC TRUONGERIC TRUONG
SR. SOFTWARE ENGINEER at NthriveSR. SOFTWARE ENGINEER at Nthrive
Noel BasnightNoel Basnight
Customer Service Advocate at CenteneCustomer Service Advocate at Centene
Katherine GascoigneKatherine Gascoigne
Recreational Therapist at Wilson Medical CenterRecreational Therapist at Wilson Medical Center