Dana D. Lawrence
Tupelo
Summary
To utilize the skills and education that I have acquired.
Overview
15
15
years of professional experience
Work History
Part-Time Sale Associate
Carter’s
04.2026 - Current
- Maintained cleanliness and organization of sales floor, contributing to a positive shopping experience.
- Utilized point-of-sale systems for transactions, ensuring accuracy and efficiency in processing sales.
- Collaborated with team members to maintain store presentation standards and visual merchandising.
- Handled customer inquiries with professionalism, resolving issues promptly to uphold service quality.
Sales Floor Associate
TJMAXX
10.2025 - 06.2026
- Maintained organized sales floor, ensuring merchandise was visually appealing and accessible.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
JAG College and Career Coach
South Arkansas College
08.2023 - 04.2026
- Designed individualized career plans to align student goals with market demands.
- Facilitated workshops on resume writing and interview preparation for diverse audiences.
- Conducted one-on-one coaching sessions to refine career strategies and improve job search effectiveness.
- Implemented assessment tools to evaluate student skills and career interests for tailored guidance.
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
Lead Behavior Manager
Arch Ford Education Service Cooperative
08.2021 - 06.2023
- Collaborate on the design and execution of targeted behavior intervention plans for at-risk students.
- Represented the institution professionally at mandatory meetings, legal court dates, and specialized professional developments.
- Managed front-desk operations, efficiently routing high-volume phone calls while delivering top-tier customer service.
- Optimized executive calendars by coordinating daily schedules, streamlining appointments, and managing time-sensitive commitments.
- Facilitated daily logistics ,overseeing student check-in/out procedures and updating internal records.
Program Eligibility Specialist
Department of Human Service
04.2021 - 08.2021
- Evaluated client eligibility for various assistance programs, ensuring compliance with state and federal regulations.
- Assisted clients in completing applications, providing guidance on required documentation and processes for food assistance and Medicaid benefits to secure critical resources.
- Developed, implemented, and monitored personalized case plans to support long-term client success and goal achievement.
- Managed front-desk operations, efficiently routing high-volume phone calls while delivering top-tier customer service.
- Optimized executive calendars by coordinating daily schedules, streamlining appointments, and managing time-sensitive commitments.
- Facilitated daily logistics ,overseeing student check-in/out procedures and updating internal records.
Employment Specialist II
Tempstaff – Tupelo WIN Job Center
11.2015 - 11.2019
- Managed front-desk operations, efficiently routing high-volume phone calls while delivering top-tier customer service.
- Optimized executive calendars by coordinating daily schedules, streamlining appointments, and managing time-sensitive commitments.
- Facilitated daily logistics ,overseeing student check-in/out procedures and updating internal records.
- Maintained comprehensive spreadsheets tracking local job orders to provide real-time, accurate labor market data.
- Updated and audited internal databases to ensure client records remained confidential, compliant, and up to date.
- Recruited eligible candidates for targeted career and educational programs at ICC to boost enrollment numbers.
- Counseled clients on employability delivering strategic advice on career pathways, skill alignments, and job readiness classes.
Assistant Manager
It’s Fashion
08.2011 - 11.2015
- Delivered customer service and processed transactions to enhance customer satisfaction and streamline operations
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Analyzed sales data to develop strategies that enhanced product placement and inventory management.
- Coordinated staff schedules to optimize coverage during peak hours, improving overall service quality.
Education
Technical Certificate - Pre-Health Science
South Arkansas College
El Dorado, AR07-2025
Certificate of Proficiency - Pre-Health Science
South Arkansas College
El Dorado, AR05-2025
Associate of Arts - undefined
Itawamba Community College
05-2012
Skills
- Excellent Communication Skills
- Attention to detail
- Microsoft Office
- Time management
- Listening skills
- Decision-making
Honors Activities
Dean’s List Itawamba Community College - 2012
Timeline
Part-Time Sale Associate
Carter’s
04.2026 - Current
Sales Floor Associate
TJMAXX
10.2025 - 06.2026
JAG College and Career Coach
South Arkansas College
08.2023 - 04.2026
Lead Behavior Manager
Arch Ford Education Service Cooperative
08.2021 - 06.2023
Program Eligibility Specialist
Department of Human Service
04.2021 - 08.2021
Employment Specialist II
Tempstaff – Tupelo WIN Job Center
11.2015 - 11.2019
Assistant Manager
It’s Fashion
08.2011 - 11.2015
Certificate of Proficiency - Pre-Health Science
South Arkansas College
Associate of Arts - undefined
Itawamba Community College
Technical Certificate - Pre-Health Science
South Arkansas College