Dana D. Lawrence
Tupelo
Summary
To utilize the skills and education that I have acquired.
Overview
15
15
years of professional experience
Work History
Part-Time Sale Associate
Carter’s
Tupelo, MS
04.2026 - Current
- Maintained cleanliness and organization of sales floor, contributing to a positive shopping experience.
- Utilized point-of-sale systems for transactions, ensuring accuracy and efficiency in processing sales.
- Collaborated with team members to maintain store presentation standards and visual merchandising.
- Handled customer inquiries with professionalism, resolving issues promptly to uphold service quality.
Sales Floor Associate
TJMAXX
Tupelo, MS
10.2025 - 06.2026
- Maintained organized sales floor, ensuring merchandise was visually appealing and accessible.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
JAG College and Career Coach
South Arkansas College
El Dorado, AR
08.2023 - 04.2026
- Designed individualized career plans to align student goals with market demands.
- Facilitated workshops on resume writing and interview preparation for diverse audiences.
- Conducted one-on-one coaching sessions to refine career strategies and improve job search effectiveness.
- Implemented assessment tools to evaluate student skills and career interests for tailored guidance.
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
Lead Behavior Manager
Arch Ford Education Service Cooperative
El Dorado, AR
08.2021 - 06.2023
- Collaborate on the design and execution of targeted behavior intervention plans for at-risk students.
- Represented the institution professionally at mandatory meetings, legal court dates, and specialized professional developments.
- Managed front-desk operations, efficiently routing high-volume phone calls while delivering top-tier customer service.
- Optimized executive calendars by coordinating daily schedules, streamlining appointments, and managing time-sensitive commitments.
- Facilitated daily logistics ,overseeing student check-in/out procedures and updating internal records.
Program Eligibility Specialist
Department of Human Service
El Dorado, AR
04.2021 - 08.2021
- Evaluated client eligibility for various assistance programs, ensuring compliance with state and federal regulations.
- Assisted clients in completing applications, providing guidance on required documentation and processes for food assistance and Medicaid benefits to secure critical resources.
- Developed, implemented, and monitored personalized case plans to support long-term client success and goal achievement.
- Managed front-desk operations, efficiently routing high-volume phone calls while delivering top-tier customer service.
- Optimized executive calendars by coordinating daily schedules, streamlining appointments, and managing time-sensitive commitments.
- Facilitated daily logistics ,overseeing student check-in/out procedures and updating internal records.
Employment Specialist II
Tempstaff – Tupelo WIN Job Center
Tupelo, MS
11.2015 - 11.2019
- Managed front-desk operations, efficiently routing high-volume phone calls while delivering top-tier customer service.
- Optimized executive calendars by coordinating daily schedules, streamlining appointments, and managing time-sensitive commitments.
- Facilitated daily logistics ,overseeing student check-in/out procedures and updating internal records.
- Maintained comprehensive spreadsheets tracking local job orders to provide real-time, accurate labor market data.
- Updated and audited internal databases to ensure client records remained confidential, compliant, and up to date.
- Recruited eligible candidates for targeted career and educational programs at ICC to boost enrollment numbers.
- Counseled clients on employability delivering strategic advice on career pathways, skill alignments, and job readiness classes.
Assistant Manager
It’s Fashion
Tupelo, MS
08.2011 - 11.2015
- Delivered customer service and processed transactions to enhance customer satisfaction and streamline operations
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Analyzed sales data to develop strategies that enhanced product placement and inventory management.
- Coordinated staff schedules to optimize coverage during peak hours, improving overall service quality.
Education
Technical Certificate - Pre-Health Science
South Arkansas College
El Dorado, AR07-2025
Certificate of Proficiency - Pre-Health Science
South Arkansas College
El Dorado, AR05-2025
Associate of Arts - undefined
Itawamba Community College
05-2012
Skills
- Excellent Communication Skills
- Attention to detail
- Microsoft Office
- Time management
- Listening skills
- Decision-making
Honors Activities
Dean’s List Itawamba Community College - 2012
Timeline
Part-Time Sale Associate
Carter’s
04.2026 - Current
Sales Floor Associate
TJMAXX
10.2025 - 06.2026
JAG College and Career Coach
South Arkansas College
08.2023 - 04.2026
Lead Behavior Manager
Arch Ford Education Service Cooperative
08.2021 - 06.2023
Program Eligibility Specialist
Department of Human Service
04.2021 - 08.2021
Employment Specialist II
Tempstaff – Tupelo WIN Job Center
11.2015 - 11.2019
Assistant Manager
It’s Fashion
08.2011 - 11.2015
Certificate of Proficiency - Pre-Health Science
South Arkansas College
Associate of Arts - undefined
Itawamba Community College
Technical Certificate - Pre-Health Science
South Arkansas College