Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Dana Dobbins

Indianapolis,IN
Dana Dobbins

Summary

When I was employed at the Attorney General Office at the state of Indiana. I help form the task force team for the DO NOT CALL LIST for protection of consumers that were targeted by telemarketers. Indiana along w/ other states started a class action law suit for protection of consumers wrongfully targeted for all types of money fraud, and Identify Theft. Indiana started the DO NOT CALL LIST. I also worked and help form the Lemon Law task force with the State Of Indiana Police Department to help Indiana establish the Lemon Law because of Indiana not having a lemon law consumers that were buying vehicles at buy here pay here lots or used vehicles were buying low mileage, newer year vehicles that were brought to Indiana from hurricane states with all kinds of unsellable damage and large cost financing loans for vehicles with lots of damage. I also handle lots of consumers complaints.

While working a second job as a waitress.

So I am very efficient, attentive, formal and professional. Along with being able to handle all kinds of situations, good or bad, consumer satisfaction, and solution solving cases whatever they may be. Along with not having to be supervised or look over for constantly. Thank you for your consideration. Dana M Dobbins.

Overview

12
years of professional experience

Work History

State of Indiana - Attorney General Office
Indianapolis, IN

Compliant Analyst
07.1995 - 04.2004

Job overview

  • Conducted market research to identify trends and customer needs.
  • Developed financial models to analyze data and identify potential risks.
  • Performed cost-benefit analysis to evaluate project feasibility.
  • Created reports, presentations, and other documentation for stakeholders.
  • Provided recommendations based on data analysis results.
  • Analyzed large datasets using statistical methods and software programs.
  • Identified opportunities for process improvements across the organization.
  • Developed strategies to optimize operational efficiency and reduce costs.
  • Prepared forecasts of future performance based on historical trends.
  • Monitored industry news to stay informed of new developments in the field.
  • Gathered requirements from stakeholders to inform system design decisions.
  • Designed test plans to ensure quality assurance standards were met.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Maintained accurate records of all data collected during analysis processes.
  • Documented procedures for performing tasks such as data collection and manipulation.
  • Assisted in developing a comprehensive database management system.
  • Implemented strategies for automating manual processes within the organization.
  • Utilized visualization tools such as Tableau or Power BI to present findings.
  • Researched best practices used by competitors in the marketplace.
  • Assisted in training staff on how to use analytical tools effectively.
  • Reviewed existing systems and processes for accuracy and compliance with regulations.
  • Advised senior leaders on ways that analytics could improve decision making processes.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.
  • Performed quality assurance to assess data and validate results.
  • Developed actionable roadmaps for improving workflows and processes.
  • Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines.
  • Utilized formulas to extract data from queries into Excel spreadsheets.
  • Maintained user confidence and protected operations by keeping information confidential.
  • Conducted detailed analysis on key trends and findings to summarize findings for leadership.
  • Conducted workplace compliance training to reduce liability risks.
  • Synthesized multiple sources of data and large data sets to develop reports, tools and metrics.
  • Reported on common sources of technical issues or questions and made recommendations to product team.
  • Interpreted and interrelated research data to develop integrated business analysis and projections.
  • Developed dashboards to track productivity and expedite remediation of issues.
  • Examined system issues and applied resolutions to reduce downtime.
  • Determined operational objectives by studying business functions and evaluating output requirements and formats.
  • Developed supplementary teaching materials to support language learning activities.
  • Developed and implemented marketing plans to support division growth goals.
  • Created, managed, and tracked digital marketing campaigns across multiple platforms.
  • Collaborated with team members to develop creative strategies for increasing brand visibility.
  • Conducted research on market trends, competitor analysis, and customer insights.
  • Coordinated the design of promotional materials such as brochures, flyers, banners.
  • Organized events including conferences, trade shows, and other networking opportunities.
  • Analyzed data from surveys and focus groups to inform strategic decisions.
  • Provided guidance to staff in developing content for press releases and website updates.
  • Evaluated effectiveness of existing programs and campaigns and recommended changes accordingly.
  • Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects.
  • Promoted improvements to cost-controls, quality assurance and waste reduction.
  • Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
  • Implemented [Type] systems to optimize processes, improve profitability and enhance regulatory compliance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Implemented campaigns and promotions to help with developing goods and services.

Arni's Pizza
Indianapolis, IN

Restaurant Waitress
09.1995 - 09.2001

Job overview

  • Greeted customers as they entered the restaurant and provided them with menus.
  • Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
  • Advised guests on specials and menu items, including ingredients and preparation methods.
  • Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.

State Of Indiana Special Services Libary
, IN

Entry Level Cordinator
07.1992 - 07.1995

Job overview

  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Gathered data for market research projects and analyzed findings to make recommendations.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Proofread documents before submitting them for review.
  • Coordinated with vendors to track shipment progress of purchased items.
  • Resolved discrepancies between customer orders and vendor invoices.
  • Maintained accurate records of all order statuses in company database.
  • Verified stock availability from vendors before placing orders.
  • Ensured timely delivery of products by coordinating with suppliers and vendors.
  • Provided customers with updates on their order status as needed.
  • Evaluated supplier performance against established standards such as quality, price, delivery time.
  • Monitored inventory levels to ensure adequate stock is available at all times.
  • Analyzed sales data to determine appropriate ordering quantities for each item.
  • Generated reports summarizing current inventory levels, backorders, reorder points.
  • Investigated any issues related to incorrect shipments or billing errors from vendors.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Participated in physical inventory counts to keep information accurate and current.
  • Arranged product on shelves following merchandising guidelines.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Stocked merchandise by UPC codes and read labels to match.
  • Performed inventory cycle counting and identified discrepancies.
  • Coordinated inventory, stocking and ordering.
  • Inspected items received for damage or other issues.
  • Entered information into system to update status reports.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Replenished items to maintain stock availability.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Education

North Central High Schoolf
Indianapolis, IN

High School Diploma
05.1983

University Overview

J Everett Light Career Center
Indianapolis, IN

Associate of Arts from Home Office Studies
05.1983

University Overview

  • Typing, Office MGMT, Scheduling, Ordering, Office Stock ordering, Customer Service and Planning and Risk MGMT.
  • Completed coursework in [Subject], [Subject] and [Subject]

Skills

  • Direct Sales
  • Needs Assessment
  • Promotional Support
  • De-Escalation Techniques
  • Customer Service
  • Administrative and Office Support
  • Invoice Preparation and Processing
  • Call Metrics
  • Professional Telephone Demeanor
  • Relationship Building
  • Document and Records Management
  • Calm and Professional Under Pressure
  • [Language] Fluency
  • Translation and Interpretation Services
  • Complaint Resolution
  • Employee Coaching
  • Understanding Customer Needs
  • High-Energy Attitude
  • Customer Relations
  • Remote Office Availability
  • Complaint Investigation
  • Inbound Call Management
  • Customer Retention Strategies
  • Call Center Operations
  • Materials Transport
  • Shipping and Receiving Understanding
  • Account Updating
  • Merchandise Orders and Exchanges
  • [Number] Wpm Typing Speed
  • Customer Account Management
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Inbound and Outbound Calling
  • Account Updates
  • Call Documentation
  • Quality Control
  • Account Management
  • Order Processing
  • Clerical Support
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Maintenance and Repair
  • Data Entry
  • Attention to Detail
  • Problem-Solving
  • Decision-Making
  • Teamwork and Collaboration
Availability
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Restaurant Waitress
Arni's Pizza
09.1995 - 09.2001
Compliant Analyst
State of Indiana - Attorney General Office
07.1995 - 04.2004
Entry Level Cordinator
State Of Indiana Special Services Libary
07.1992 - 07.1995
North Central High Schoolf
High School Diploma
J Everett Light Career Center
Associate of Arts from Home Office Studies
Dana Dobbins