Dana Dorsey
Tekoa,WA
Summary
Dedicated librarian with strong organizational skills and a commitment to community engagement. Proven ability to conduct outreach and develop engaging programs that enhance patron satisfaction and resource accessibility.
Overview
11
11
years of professional experience
Work History
Librarian
Whitman County Libraries
Tekoa, WA
12.2025 - Current
- Assisted patrons in locating resources and utilizing library systems effectively.
- Cataloged new materials to maintain accurate inventory and enhance accessibility.
- Conducted outreach programs to promote library services within the community.
- Supported digital literacy initiatives by providing training on library databases and tools.
- Collaborated with staff to develop engaging programs for diverse age groups.
- Resolved patron inquiries efficiently, ensuring high levels of customer satisfaction.
- Maintained organized collections, enhancing user navigation and resource discovery.
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Waitress, Cashier, Dishwasher
The Whitetail Diner/ Steve Fletcher
Tekoa, WA
11.2023 - 07.2024
- Provided exceptional customer service in dining environment.
- Managed cash register operations, processing payments accurately.
- Recommended menu items based on customer preferences and dietary needs.
- Monitored inventory levels and restocked supplies as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Took accurate orders and communicated special requests to kitchen staff.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to ensure efficient service delivery.
Bartender/Small Business Co-Owner
Bobbi's Bar/ Avubah
Plummer, ID
08.2015 - 08.2017
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Built rapport with regular patrons, fostering loyalty and repeat business through exceptional service.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed unique drink specials based on seasonal ingredients, boosting sales and customer interest.
Education
Associate of Arts - Cosmetology
Mr. Jays Academy of Cosmetology
Spokane, WAAssociate of Applied Science - Computer Networking
Tafe College
Whangarei, New Zealand01-2012
Skills
- Organizational skills
- Strong oral and written communication skills
- Team collaboration
- Problem-solving skills
- Community engagement
- Works well independently
Languages
Maori
Elementary
Timeline
Librarian
Whitman County Libraries
12.2025 - Current
Waitress, Cashier, Dishwasher
The Whitetail Diner/ Steve Fletcher
11.2023 - 07.2024
Bartender/Small Business Co-Owner
Bobbi's Bar/ Avubah
08.2015 - 08.2017
Associate of Arts - Cosmetology
Mr. Jays Academy of Cosmetology
Associate of Applied Science - Computer Networking
Tafe College