Dana Drabandt
Worth,IL
Summary
Proven leader and adept communicator, I excelled at BIKEMAX, LLC, enhancing customer satisfaction and team performance through effective problem-solving and meticulous attention to detail. Skilled in administration and reporting, my adaptability ensured the highest standard of service delivery, achieving significant improvements in operational efficiency and employee training.
Overview
24
24
years of professional experience
Work History
Manager
BIKEMAX, LLC
Palos Hills, IL
04.2013 - Current
- Maintained efficient and satisfactory parts sales through ebay and storefront.
- Ensured all products were properly maintained and detailed to the highest standard
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensure proper sales paperwork was completed in a timely fashion.
- Trained employees to maximize team agility and performance.
Administrative Assistant
Village of Worth Police Department
Worth
05.2001 - 11.2012
- Answered multi-line phone system, routing calls, scheduling appointments, delivering messages to staff and greeting visitors.
- Calculated and submitted payroll for multiple departments.
- Accurately maintained records and approvals for all incoming billing and accounts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to citizen inquiries, addressing concerns effectively, and building strong relationships.
- Trained and maintained a schedule for all civilian personnel
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
Education
Certificate Of Completion - Windows Operating Systems
Moraine Valley Community College
Palos Hills, ILDiploma -
Queen of Peace High School
Burbank, IL05.1999
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Team Development
- Professional and Courteous
- Administration and Reporting
- Reliability
- Adaptability
- Idea Development and Brainstorming
- Professionalism
Timeline
Manager
BIKEMAX, LLC
04.2013 - Current
Administrative Assistant
Village of Worth Police Department
05.2001 - 11.2012
Certificate Of Completion - Windows Operating Systems
Moraine Valley Community College
Diploma -
Queen of Peace High School