Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dana Eichlin

Lakeland,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Instacart
Lakeland, FL
01.2018 - 03.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Office Manager

Northern Recovery
Lakeland, FL
03.2014 - 02.2018
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Diploma - Medical Assistant

Everest University - Tampa
Tampa, FL
11-2012

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Scheduling
  • Escalation management
  • Office equipment proficiency
  • Tactful and diplomatic
  • Delivery Scheduling
  • Route Management
  • Customer Relationship Management (CRM)
  • Clerical Support
  • Account Management
  • Call Center Operations
  • Shipping and receiving understanding
  • Customer Service
  • Follow-up skills
  • Credit card payment processing
  • Positive and professional
  • Documentation
  • Client Relations

Accomplishments

  • Perfect Attendance
  • Dean's List
  • Promoted to Office Manager Within 30 Days Of Hire
  • Consistently Maintained 5-Star Rating

Timeline

Customer Service Representative

Instacart
01.2018 - 03.2024

Office Manager

Northern Recovery
03.2014 - 02.2018

Diploma - Medical Assistant

Everest University - Tampa

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Dana Eichlin