Dana Falls
Washington,DC
Summary
Dedicated professional with experience in customer service, community support, and early childhood mental health. Demonstrated ability to build trust with children, families, and multidisciplinary teams through effective communication, patience, and empathy. As a parent and advocate of a child with autism, brings firsthand understanding of inclusive education, special needs support, and family-centered collaboration. Committed to helping students achieve academic, social, and emotional success in a positive learning environment.
Overview
25
25
years of professional experience
Work History
Senior Cosmetologist
Im So Fly Hairstyles
09.2001 - Current
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Developed strong rapport with clients by maintaining open lines of communication regarding their expectations and desired outcomes.
- Ensured a safe and clean working environment by adhering to strict sanitation guidelines during all procedures.
- Managed daily operations of the salon effectively while maintaining a focus on delivering exceptional customer service experiences.
- Improved overall client experience with thorough consultations, listening attentively to their needs, preferences, and concerns.
- Optimized appointment schedules to accommodate maximum number of clients without compromising service quality or individual attention.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable products.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Initiated and engaged clients in conversations as part of personalized service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided expert consultations on hair care and styling techniques to enhance client satisfaction.
- Led team training sessions to improve service quality and operational efficiency.
Education
Infant And Early Childhood Mental Health -
Georgetown University
Washington, DC07-2025
Hair Practitioner
Certified Trichologist IAT
Bowie, MD03-2019
Business Course Training
BBBE University
Baltimore, MD09-2018
Retail Product Training
Retail Boss Training Kinah Curtis
Silver Spring, MD03-2018
Advancement Training Micro Links
Levonya Professional
Silver Spring, MD03-2018
Product And Color Knowledge Class
Don Hill Of Jungle Fever/ Cb Smoohe
Garner, NC08-2017
Two Day Intense Hands On Cutting Class
Andrea Cheese The Edge Beauty
East Meadow, NY01-2017
Advancement Cut And Color Class
Graham Webb International Academy Of Hair
Arlington, VA05-2003
Product Knowledge Training
Mizani Product Training
Bowie, MD09-2002
Cosmetology
Graham Webb International Academy Of Hair
Arlington, VA06-2002
Skills
- Customer service
- Effective problem solving
- Client Retention Strategies
- Team Leadership Qualities
- Strong Communication Skills
- Relationship Building
- Multitasking
- Highly motivated self-starter
- Disability awareness
- Multicultural awareness
- Cosmetology
- Extremely organized
Accomplishments
- Worked directly with Delegate Darryl Barnes for the Ultimate Prom Giveaway and the Ultimate Back to School Giveaway for 2018 Literacy Contests.
- Awarded The Maryland General Assembly Official Citation presented by Delegate Darryl Barnes May 18, 2018 for my community service to the students of District 25 of Prince George's County
- Hairstylist for National Curves Day Fashion Show 2018.
- Hairstylist for ASC Fashion Week New York 2019.
- Hairstylist for Power of Fashion DC Fashion Week 2019.
- Member of the LSAT (Local School Advisory Team) for Military Rd Early Learning Center school year 2024-2025.
Timeline
Senior Cosmetologist
Im So Fly Hairstyles
09.2001 - Current
Infant And Early Childhood Mental Health -
Georgetown University
Hair Practitioner
Certified Trichologist IAT
Business Course Training
BBBE University
Retail Product Training
Retail Boss Training Kinah Curtis
Advancement Training Micro Links
Levonya Professional
Product And Color Knowledge Class
Don Hill Of Jungle Fever/ Cb Smoohe
Two Day Intense Hands On Cutting Class
Andrea Cheese The Edge Beauty
Advancement Cut And Color Class
Graham Webb International Academy Of Hair
Product Knowledge Training
Mizani Product Training
Cosmetology
Graham Webb International Academy Of Hair