Dana Fazio
Saint Augustine,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Successful remote experience working from home 100% of the time.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Peterbrooke Chocolatier Saint Augustine
02.2024 - Current
- Developed relationships with key clients through regular contact and follow-up communication.
- Followed-up with customers after purchase to ensure satisfaction.
- Answered phone calls from customers promptly and courteously.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Certified Medical Assistant
Northeast Florida En
Saint Augustine, Florida
08.2023 - 02.2024
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with scheduling patient appointments and follow-up visits.
Customer Service Representative - Remote
United Healthcare Group - OPTUM Rx
Saint Augustine, Florida
12.2021 - 08.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Medical Assistant
Women's Care Group
Saint Augustine, FL
08.2007 - 12.2021
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Certified Medical Assistant
The Cardiovascular Center
Lake Mary, FL
01.2002 - 07.2007
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Education
Certified Medical Assistant - Medical Assisting
Orlando College
Orlando, FL05-1989
Skills
- Call Center Customer Service
- Self-directed
- Records Maintenance
- Workflow Optimization
- Complex Problem-Solving
- Highly organized
- Multitasking and prioritization
- Excellent communicator
- Remote Office Availability
- Microsoft Office Suite
- POS System Operation
Certification
- CCMA - Certified Clinical Medical Assistant
Accomplishments
- Collaborated with team of fifteen in the development of welcoming new policyholders to UHC.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for outstanding dedication to patient care.
- Successfully transitioned facility to use of eClinical Works.
- Recognized for going above and beyond the call of duty.
Quote
"You must be the change you wish to see in the world."
- Gandhi
Timeline
Customer Service Associate
Peterbrooke Chocolatier Saint Augustine
02.2024 - Current
Certified Medical Assistant
Northeast Florida En
08.2023 - 02.2024
Customer Service Representative - Remote
United Healthcare Group - OPTUM Rx
12.2021 - 08.2023
Certified Medical Assistant
Women's Care Group
08.2007 - 12.2021
Certified Medical Assistant
The Cardiovascular Center
01.2002 - 07.2007
Certified Medical Assistant - Medical Assisting
Orlando College
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