Dana Flores

Department Head

Blain’s Farm & Fleet

09.2021 - Current

Enforced organizational rules, performance goals, and standards into everyday tasks throughout department to keep standards high for regional visits, audits, loss prevention, etc.
Established clear objectives and communicated to other team members by giving direction with detailed instructions, while providing guidance to accomplish tasks.
Evaluated performance and followed up after tasks to provide constructive criticism for improvement and implemented strategies to keep team on-track of work.
Enforced positive work environment by prioritizing teamwork, communication, and recognition of accomplishments among coworkers.
Maintained organized inventory with accurate counts through proper auditing procedures.
Prioritized customer satisfaction through problem-solving and communication to the customers demands to ensure customer loyalty. Offered alternative options to match as closely to the customers needs if the item or merchandise is out of stock.
Prioritized customer service by keeping a positive attitude and always be willing to assist customers throughout different departments as well.
Developed strong interdepartmental relationships to improve communication and collaboration to further satisfy customers and easier workflow.
Implemented routine walk-throughs to maximize work quality.
Managed and organized incoming freight, shipments, ensuring accurate inventory, counts and timely stocking of merchandise.
Utilized warehouse equipment and company technology to officially process and track freight, contributing to transfers for other stores as well .
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.