- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Road Trips
- Love swimming in local Springs with Family
Dana Forbes
Salt Springs,FL
Summary
Dynamic customer service representative with strong communication and empathy skills. Experienced in handling customer inquiries and training peers. Prepared to leverage expertise to drive customer satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Amazon
Seattle, WA
10.2014 - Current
- Virtually focusing on resolving customers inquiries regarding orders, products and shipping via phone, chat and email.
- Provide fast, professional support to ensure a positive customer experience.
- Strong customer service skills and proven positive customer feedback.
- Handling complaints professionally and with empathy while still maintaining Amazon policy.
- Maintain up to date knowledge of Amazon policies and procedures to assist customers.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in training new representatives on customer service protocols and systems.
- Maintained detailed knowledge of product offerings to provide informed assistance to customers.
- Have completed DART training in a temporary role to assist with high call volume.
- Experience with working in a GEMBA to improve policies and procedures.
Education
Associate of Science - Health Sciences
University of Central Florida
Orlando FLSkills
- Customer service expert
- Active listening and resolving issues with compassion
- Critical thinking and listening to options to resolve issues
- Data entry
Interests
Timeline
Customer Service Representative
Amazon
10.2014 - Current
Associate of Science - Health Sciences
University of Central Florida