Dana Gephart
Housekeeper
Bangor,ME
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Motivated Housekeeper with 3 years of housekeeping employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeping Team Leader
GDI Integrated Facility Services
05.2021 - Current
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Resealed appliances with wax and kitchen counters with correct applications to minimize staining and damage.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Dining Room Assistant
Winterberry Heights Assisted Living
02.2023 - 03.2023
- Increased overall efficiency of the dining room by closely monitoring table turnover rates and adjusting tasks accordingly.
- Collaborated with kitchen staff to efficiently deliver meals, resulting in satisfied customers and repeat business.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Supported an enjoyable atmosphere for diners by maintaining a professional demeanor while efficiently attending to their needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Food Preparation Specialist
St. Joseph's Hospital And Medical Center
04.2019 - 04.2020
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Verified proper portion sizes to consistently attain high food quality standards.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
High School Diploma -
Bangor High School
Bangor, ME 09.2016 - 06.2019
Completion Certificate - Horticulture
United Technology Center Region 4
200 Hogan Rd, Bangor, ME 05.2001 -
Skills
Quality Assurance
Team building expertise
Work Planning and Organization
Health and safety compliance
Commercial Cleaning
Process Improvement
Professional and Courteous
Adaptability
Quality Assurance
Timeline
Dining Room Assistant
Winterberry Heights Assisted Living
02.2023 - 03.2023
Housekeeping Team Leader
GDI Integrated Facility Services
05.2021 - Current
Food Preparation Specialist
St. Joseph's Hospital And Medical Center
04.2019 - 04.2020
High School Diploma -
Bangor High School
09.2016 - 06.2019
Completion Certificate - Horticulture
United Technology Center Region 4
05.2001 -