Lori Memolo
Staten Island,NY
Summary
Dynamic and detail-oriented Housekeeping Team Leader at New Broadview Manor, recognized for enhancing guest satisfaction through proactive communication and rigorous quality assurance. Proven ability to train staff and maintain high cleanliness standards, contributing to improved hotel ratings. Skilled in inventory control and fostering positive relationships, ensuring a welcoming environment for all guests.
Overview
18
18
years of professional experience
Work History
Housekeeping Team Leader
New Broadview Manor
70 Father Capodanno Blvd. Staten Island NY 10305
04.2024 - 10.2024
- Tracked linen usage trends to ensure sufficient stock levels.
- Oversaw timely and thorough cleaning operations to boost guest contentment.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Decreased guest complaints through proactive communication.
- Reported specific maintenance needs to appropriate personnel.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Handled chemicals and cleaning equipment following safety protocols.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Coordinated with maintenance staff to schedule repairs or replacements as needed, minimizing disruptions to guests'' stays.
- Carried out scheduled special housekeeping actions including mattress rotation.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished towels and supplies in restrooms, sleeping areas, and kitchen spaces.
- Ensured germ elimination with thorough cleaning procedures.
- Delivered supplementary supplies as needed.
- Enhanced surface cleanliness and aesthetic quality of fixtures.
- Ensured emptied garbage receptacles were returned to designated areas.
Housekeeping Room Attendant
Fairfield Inn & Suites New York Staten Island
290 Wild Ave, Staten Island, NY 10314
09.2022 - 05.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Refreshed bathroom essentials including soap, shampoo, and paper towels.
- Increased room cleanliness standards, contributing to enhanced guest experiences.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hang, cleaned and rehung draperies to maintain freshness.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Decreased guest dissatisfaction by consistently adhering to established cleanliness standards and fulfilling special requirements.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Responded to requests from patrons for linens and toiletries.
- Addressed guest concerns with efficiency to maintain satisfaction.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Kept areas clean by ensuring swift removal of waste and recyclables.
- Complied with grooming policies to maintain consistent appearance per hotel guidelines.
- Enhanced guest satisfaction through thorough room cleaning and presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted with guests regarding room needs and available amenities to ensure satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
House Cleaner
Self-Employed
Staten Island, NY
09.2010 - 01.2023
- Conducted regular disinfection of bathrooms ensuring optimal cleanliness.
- Achieved immaculate surfaces through consistent dusting, sweeping, vacuuming, and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Promoted a safe working environment by correctly using cleaning materials and equipment.
- Washed, categorized and arranged clothing materials.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Maintained strong relationships with clients to ensure ongoing engagement.
- Adhered to professional house cleaning checklist.
- Repositioned beds and sofas to eliminate dust from overlooked areas.
- Attention to detail recognized through numerous client reviews.
- Ensured dust-free surfaces on frames and hangings.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
School Bus Monitor
Total Transportation Corporation
612 Wortman Ave, Brooklyn NY 11208
09.2006 - 04.2020
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Coordinated with bus driver and parents to address individual passenger requirements.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
- Completed thorough bus inspections before and after each trip.
- Helped load and unload disabled and non-ambulatory passengers.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Supported driver along designated school routes daily.
- Built trust with transported students and their guardians.
- Ensured a spotless, hazard-free environment inside the bus.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience.
- Maintained accurate records of student attendance, reporting any discrepancies to school administrators promptly.
- Conducted routine inspections on buses before each trip, ensuring compliance with safety regulations.
- Collaborated with teachers and staff to address any concerns about student behavior or transportation issues.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Established clear behavioral expectations to maintain a harmonious atmosphere during transit.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Distributed completed school bus routes to bus contractors and appropriate schools.
- Monitored and supported special-needs passengers, ensuring individualized care during transit.
- Assisted juvenile passengers in crossing roadway safely.
- Facilitated discussions about route changes with relevant parties including bus drivers and schools.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
Recreational Aide
Lily Pond Nursing Home
150 Lily Pond Nursing Home
06.2010 - 09.2012
- Boosted engagement by offering encouragement and motivation during activities.
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Adjusted events to align with attendee preferences, improving overall program engagement.
- Enhanced safety protocols by quickly addressing potential risks.
Education
Health Careers
Lafayette High School
2630 Benson Ave Brooklyn,NY 11214Skills
- Quality assurance
- Adaptability
- Customer inquiry and response
- Inventory control
- Professionalism
- Goal setting
- Professional and courteous
- Customer service focus
- Professional demeanor
- Physical stamina
- Continuous improvement
- Safety monitoring
- Attendance recording
- First aid care
- Passenger assistance
- Relationship building
- Detail-oriented
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
Timeline
Housekeeping Team Leader
New Broadview Manor
04.2024 - 10.2024
Housekeeping Room Attendant
Fairfield Inn & Suites New York Staten Island
09.2022 - 05.2023
House Cleaner
Self-Employed
09.2010 - 01.2023
Recreational Aide
Lily Pond Nursing Home
06.2010 - 09.2012
School Bus Monitor
Total Transportation Corporation
09.2006 - 04.2020
Health Careers
Lafayette High School