Summary
Work History
Education
Skills
References
Timeline
Generic

Dana Gillens

Orlando,FL

Summary

Skilled in customer service and data entry, I excelled at SunPass, enhancing customer loyalty through empathetic conflict resolution and effective complaint handling. Demonstrating critical thinking and active listening, I contributed to team targets and optimized workflow efficiency, significantly improving customer satisfaction.

Work History

Customer Service Representative

SunPass
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Associate

TTEC
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Cashier

Eat and Wash Details Inc
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Biglots
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Jones High School
Orlando, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency

References

Keisha Jones (407)726-5423

Kenesha Daniels (321) 331-3457

Ariel Saulter (407) 255-4567

Timeline

Customer Service Representative

SunPass

Customer Service Associate

TTEC

Cashier

Eat and Wash Details Inc

Customer Service Representative

Biglots

High School Diploma -

Jones High School

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Dana Gillens