Dana Grant
West Jordan,UT
Summary
Well-organized Office Supervisor bringing over 34 years leadership, organizational and customer relations skills and overseeing multiple people in busy office. Proficient in various software and database management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Supervisor
University Of Utah
01.2005 - Current
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Set priorities and problem-solved workflow issues to maintain rapport our customers .
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, address productivity concerns.
Customer Service Representative
University Of Utah
07.1993 - 07.1995
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Accounting Clerk
University Of Utah
07.1993 - 07.1995
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables.
- Maintained accounting records utilizing in-house systems.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Transferred data and documents to facilitate system migration and software updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Data Entry Clerk
University Of Utah
11.1989 - 07.1991
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UTNo Degree - Accounting
University of Utah
Salt Lake CitySkills
- Accounts Payable and Receivable
- Database Maintenance
- Customer Service Management
- Microsoft Excel
- Customer Care
- Microsoft Office
- Database Administration
- Job Performance Evaluations
- Report Writing
Certification
- Continuing Education from the University of Utah with the following classes.
Social Media 101, Getting Your Marketing Message Right, Goals & Personal Motivation, Business & Professional Ethics, Accounting & Budgeting for Non-Accountants I & II, Customer Service, Legal Aspects for Managers, Operations Management, People Management, Marketing for Results, Supervisory Leadership, Negotiation/Conflict Management.
Timeline
Office Supervisor
University Of Utah
01.2005 - Current
Customer Service Representative
University Of Utah
07.1993 - 07.1995
Accounting Clerk
University Of Utah
07.1993 - 07.1995
Data Entry Clerk
University Of Utah
11.1989 - 07.1991
High School Diploma -
Cottonwood High School
No Degree - Accounting
University of Utah
Similar Profiles
Erika ClawsonErika Clawson
Animal Care Technician I at University of UtahAnimal Care Technician I at University of Utah
Kaitlyn RicksKaitlyn Ricks
Research Assistant at University of UtahResearch Assistant at University of Utah
Kasey MontanoKasey Montano
Lead Custodian at University of UtahLead Custodian at University of Utah
SARAH E. BAUERSARAH E. BAUER
Graduate Teaching Instructor at University of UtahGraduate Teaching Instructor at University of Utah
Katelyn PerryKatelyn Perry
House Cleaning at Jill EryingHouse Cleaning at Jill Erying