Dana Griggs

• Managed scheduling and calendar coordination for executives to optimize time management.
• Assisted in preparing and organizing meeting materials for effective communication.
• Maintained filing systems to ensure easy retrieval of documents and information.
• Supported daily office operations through efficient handling of correspondence and inquiries.
• Contributed to team projects by providing administrative support and logistical assistance.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.

• Processed customer transactions accurately using point-of-sale systems.
• Assisted customers with product inquiries, providing knowledgeable support.
• Maintained cleanliness and organization of checkout area to enhance efficiency.
• Collaborated with team members to ensure smooth workflow during peak hours.
• Handled cash management responsibilities including balancing registers at shift end.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.

• Process specimens efficiently for timely laboratory analysis.
• Maintain accurate records of specimen collection and processing procedures.
• Ensure compliance with safety protocols and quality control standards.
• Operate laboratory equipment to prepare samples for testing.
• Implement improvements in specimen tracking system to enhance accuracy and efficiency.
• Followed safety protocols while handling hazardous materials.
• Conduct routine inspections of specimens to ensure integrity and suitability for testing.
• Collaborate with team members to streamline workflow processes.
• Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
• Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.

• Searched to find needed information, using such sources as Internet.

• Greeted and screened visitors to direct to correct employee or office.

• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking

minutes, and maintaining records.

• Upkeep productivity log daily of all activity.

• Set up new client folders.

• Set up reoccurring clients.

• Update client files.

• Build reports.

• Review year before and current reports for errors.

• Create PDF Insurance and Property reports.

• Troubleshoot online web issues.

• Complete priority client reports under a short timeline.

• Reviewed mortgage applications ensuring compliance with industry regulations and company policies.
• Coordinated with underwriters to facilitate timely loan approvals and address any discrepancies.
• Collected and verified financial documents, enhancing application accuracy and completeness.
• Streamlined processing workflows, reducing turnaround times for loan applications significantly.

• Work independently

• Research borrowers' payment history

• Follow up with loan officers

• Complete supplement request in timely manner

• Pay close attention to detail

• Make outbound calls

• Take inbound calls

• Quickly respond to various messages by email and team's messenger

• Make corrections if found while fulfilling supplement request

• Add new tradelines of credit

• Send communications to creditors by fax and phone

• Complete various conference calls

• Assist loan officer with any function

• Make the loan officer aware of any aware of issues that may arise during the process of loan

• Gather all credit and income information required

• Open and review all information obtained from the loan officer

• Reassure borrowers of all concerns or questions

• Verify specimen identification

• Register patent, outpatients, and employees

• Provide customer care such as client services, answering phones, building maintenance

• Perform test orders into laboratory information system detailed on target

• Time management of carrier services

• Ensure correct test and charges of patient account

• Prepare and process specimen according to department procedures and protocols

• Maintain instruments and medical supplies

Acknowledge all unique problems and take appropriate action

• Handle all inbound customer contacts received by telephone, electronically, in writing regarding reporting of patient results,

inquiries of tests and services, concerns of service failures and other duties to provide superior service

• Reporting laboratory results to clients and patients

• Contacting clients to resolve routine matters related to patient testing and result reporting

• Effectively managed a high-volume of inbound and outbound customer calls

• Defused volatile customer situations calmly and courteously

• Managed customer calls effectively and efficiently in a complex, fast- paced, and challenging call center environment

• Make outbound calls for critical labs to clients in a timely manner

• Answer a high volume of monitored calls, an average of 70 calls per day per representative

• Offer the patient the opportunity to take the customer service survey at the end of the call

• Evaluate and respond to all aspects of written or received correspondence

• Research and troubleshoot complex issues

• Resolve patient and client complaints

• Update Demographics

• Retrieve insurance information

• Process credit card payments if necessary

• Filing

• Handle various incoming and outbound calls collections focused

• Take safety reports from drivers and passengers for accidents, damage, lost and found items

• Responding to emails when assigned

• In charge of giving refunds and credit to qualified customers

• Reimburse driver for damage claims

• Unpaired passenger and driver from a passenger/driver when requested

• Submitting unpleasant experiences when customers give feedback.

• Attend weekly trainings

• Came up with a sustainable project that would positively affect neighborhood given (Larimer)

• Fresh Food Initiative that would benefit residents of Larimer that would give them access to fresh foods

• Held a focus meeting with local and state elected officials to talk about Fresh Food initiative in Larimer

• Facilitated meeting with Ed Gainey, Jim Farlow, Senator Valuchavich, LCG and community stake holders that led to action steps for Phase

two of Public Allies TSP project

• Answer telephones, take messages, note taking during meetings, send out support letters, request letters, board emails

• Creating agendas for housing committee meetings, community meetings, send invites for guests to attend meetings at requested,

filling, making copies, sending out checks, making copies

• Keeping track of invoices monthly for accountant.

• Manages office supply inventory

• Develop and maintain a filing system

• Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization

• Independent judgment is required to plan, prioritize, and organize diversified workload, recommends changes in office practices or

procedures

• Compiles and coordinates the work of the outreach workers and researchers

• Sorts and distributes mail, drafts written responses, or replies by phone or e-mail when necessary

• Answers and directs phone calls for office - takes messages or fields/answers to all routine and non-routine questions

• Interacts with couriercompanies

• Handles confidential and non-routine information and explains policies when necessary

• Works independently and within a team on special nonrecurring and ongoing projects

• Acts as project coordinator for special projects, at the request of the Special Assistant, creating brochures

• Updates and maintains website

• Updates and maintains email lists and establishes regular communication.

• Assist customers with troubleshooting online account issues and utilizing online tools that are available

• Process incoming correspondence, forms, or other documents received from customers

• Counsel customer's in achieving successful repayment of their student loans

• Answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual,

forgiveness programs, and consolidation

• Handle difficult or escalated call types and assist with resolution

• Work with one or multiple customer's regarding support lines

• Answer questions: identify the root cause of the call and research to resolve the customer inquiry upon first contact

• Update customer and account information as needed

• Process incoming correspondence, forms, or other documents received from customers.