Summary
Overview
Work History
Education
Skills
Timeline
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Dana Grigsby

Decatur,AL

Summary

Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

19
19
years of professional experience

Work History

Operations Manager

Apex Powder Coting
01.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Administrative Manager

Full Throttle
01.2015 - 01.2019
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Waitress

City Cafe
01.2013 - 01.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress Team Lead

Sedona's Steak House
01.2011 - 01.2013
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Call Center Customer Service Representative

Family Security Credit Union
01.2007 - 01.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Bank Teller

Family Security Credit Union
01.2005 - 01.2007
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Way Home Christian Academy
Eva, AL
05.2002

Skills

  • Staff Development
  • Quality Assurance and Control
  • Management
  • Goal Attainment
  • Continuous Improvements
  • Inventory Control

Timeline

Operations Manager

Apex Powder Coting
01.2019 - Current

Administrative Manager

Full Throttle
01.2015 - 01.2019

Waitress

City Cafe
01.2013 - 01.2015

Waitress Team Lead

Sedona's Steak House
01.2011 - 01.2013

Call Center Customer Service Representative

Family Security Credit Union
01.2007 - 01.2008

Bank Teller

Family Security Credit Union
01.2005 - 01.2007

High School Diploma -

Way Home Christian Academy

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Dana Grigsby