Dana Gwalthney
Administrative Assistant
St. Petersburg,FL
Summary
Organized Administrative Assistant with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings,
Overview
5
5
years of professional experience
Work History
Collections Specialist
D & A Services
St.Petersburg, FL
12.2021 - 05.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Collections Agent
Mid Atlantic Finance
Clearwater, FL
10.2019 - 11.2021
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Administrative Assistant
Dick Martin Realty
St.Petersburg, FL
04.2017 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06.1999
Skills
- Debt Repayment Negotiation
- Analytical and Critical Thinking
- Correspondence Sorting and Filing
- Account Monitoring
- Problem Identification
- Payment Scheduling
- Negotiation and Resolution
- Updating Customer Accounts
Timeline
Collections Specialist
D & A Services
12.2021 - 05.2022
Collections Agent
Mid Atlantic Finance
10.2019 - 11.2021
Administrative Assistant
Dick Martin Realty
04.2017 - 08.2019
High School Diploma -
Olney Charter High School
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