Dana Harris
Davenport,FL
Summary
Seasoned supervisor with experience in visual merchandising, product knowledge, and daily retail operations. Strong record of leading teams, coaching associates, and supporting customer needs. Focused on delivering efficient service, organized workflows, and a positive shopping experience.
Overview
15
15
years of professional experience
Work History
Department Sales Floor Supervisor
Lowe's
Kissimmee, Florida
04.2023 - Current
- Supervised sales floor associates, enhancing department operations and customer service.
- Trained associates on merchandising and product knowledge to ensure adherence to store standards.
- Resolved customer inquiries and facilitated product selection to improve customer satisfaction on sales floor.
Front End Supervisor
Lowe's
Federal Way, Washington
01.2014 - 04.2023
- Directed cashier coverage, self-checkout support, and customer assistance across front registers
- Led front end associates in daily cashier and service desk operations, ensuring smooth transaction flow and customer satisfaction
- Trained associates on register procedures and payment handling, enhancing adherence to Lowe's service standards
- Addressed and resolved customer concerns at service desk and front checkout, improving overall customer experience
Head Cashier
Lowe's
Bellevue, Washington
01.2012 - 01.2014
- Led front-end cashiers across Lowe's checkout and customer service areas.
- Trained new cashiers on registers, returns, and self-checkout procedures.
- Assisted with price overrides, coupons, and payment processing.
- Coordinated breaks, lane coverage, and front-end workflow.
- Supported credit application prompts and loyalty program enrollment.
Education
Associate of Applied Science - Accounting
Highline College
Seattle, WA06-2011
Skills
- Inventory management
- Sales floor presentation
- Product knowledge
- Sales team coordination
- Customer service
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
Timeline
Department Sales Floor Supervisor
Lowe's
04.2023 - Current
Front End Supervisor
Lowe's
01.2014 - 04.2023
Head Cashier
Lowe's
01.2012 - 01.2014
Associate of Applied Science - Accounting
Highline College