Dana Hasstedt
St Louis,MO
Summary
Dynamic professional with a proven track record in relationship building and marketing, demonstrated at Fresh Thyme and Serenity Massage. Skilled in treatment planning and revenue management, adept at driving brand engagement and developing long-term customer rapport. Excelled in team leadership and data analysis, significantly enhancing operational efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Massage Therapist
Serenity Massage And Wellness
08.2021 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Marketing Manager
Fresh Thyme Market
09.2016 - 01.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created and managed social media campaigns to increase brand engagement.
Crew Member/Sign Artist
Trader Joe's
07.2012 - 08.2016
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
Manager
Panera Bread
06.2007 - 06.2012
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - Massage Therapy
The Body Therapy Center And School of Massage
Swansea, IL05-2022
Skills
- Reflective listening
- Treatment Planning
- Social skills
- Relationship building and management
- Administrative procedures
- Marketing
- Revenue management
- Team leadership
- Inventory management
- Staff management
- Customer service
- Policy and procedure development
- Data analysis
Timeline
Massage Therapist
Serenity Massage And Wellness
08.2021 - Current
Marketing Manager
Fresh Thyme Market
09.2016 - 01.2021
Crew Member/Sign Artist
Trader Joe's
07.2012 - 08.2016
Manager
Panera Bread
06.2007 - 06.2012
Diploma - Massage Therapy
The Body Therapy Center And School of Massage
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