Dana Haynes
Clementon
Summary
Ambitious professional with over 13 years of expertise in customer service, sales, and management. Proficient in specialized software platforms, customer reception, and conflict resolution. Committed to driving continuous improvement and fostering a collaborative work environment, with a centralized dedication to customer experience, safety standards and workflow efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Cherry Collision Mt Laurel
Mount Laurel, NJ
03.2025 - Current
- Answered all incoming calls
- Scheduled in each customer individually based upon their needs staying within their insurance companies guidelines
- Paid all incoming invoices
- Received checks from customers insurance companies and applied them to customer Repair Orders
- Maintained a friendly and welcoming reception area
- Managed the restocking of all office supplies
- Handled all customer transactions
- Maintained customer acquisitions through CCC
- Ensured customers were given timely updates on repair progress
Rental Department Administrator & Service Cashier
Holman Toyota
Mount Laurel, NJ
09.2024 - 03.2025
- Implemented comprehensive vehicle inspections ensuring fleet reliability, customer safety and satisfaction
- Managed partnerships with local vendors to coordinate specialized vehicle repair services
- Oversaw staff training for multiple software platforms including CDK, MyKaarma, and Dealerware
- Answered calls ensuring seamless customer experience through appointment scheduling, Rental contracts, and interdepartmental communication
- Received cash, credit, and check payments through CDK and MyKaarma balancing the register at opening and shift changes
- Opened and paid Repair Orders across multiple departments expediting the process from vehicle trade-in to sale ready
- Lead team of representatives managing individuals schedules and delegating responsibilities based on each individuals strengths and weaknesses
- Oversaw every customers Rental contracts from opening the contract with the customer, to assigning payment through the proper department final closing and proper filing
Packer
Amazon Warehouse
West Deptford, NJ
10.2018 - 02.2019
- Processed and packed orders with precision
- Maintained quality standards while meeting daily targets
Cashier
Cherrywood Liquors
Blackwood, NJ
07.2017 - 09.2018
- Helped each customer personally to ensure satisfaction, answering questions about stock and made recommendations when requested
- Provided personalized beverage recommendations and product knowledge to diverse clientele, fostering customer loyalty and repeat business Managed cash handling and shift transitions while maintaining precise till balances and transaction records
- Coordinated with suppliers during deliveries, ensuring efficient stock reception and proper merchandise placement
Trade-in specialist and Cashier
All Gen Games & Collectibles
Runnemede, NJ
03.2016 - 07.2017
- Evaluated and appraised gaming merchandise while maintaining detailed inventory records, processed complex trade-in transactions, and optimized store layout for maximum visibility
- Managed digital marketing initiatives across multiple platforms, created engaging content, and implemented promotional strategies to drive customer engagement
- Executed comprehensive quality control for electronic gaming products, ensuring optimal functionality and accurate market value assessment
- Developed creative merchandising solutions and curated dynamic store displays to enhance product presentation and customer experience
Stay at Home Mother
03.2014 - 03.2016
- Coordinated daily schedules, meal planning, and budget management, optimizing household resources while maintaining high standards of care
- Implemented creative educational activities fostering cognitive development, combining structured learning with practical life skills development
Manager
Pine Hill Laundromat/Uhaul
Pine Hill, NJ
03.2012 - 03.2014
- Facilitated U-Haul rentals, returns, and cleaning
- Answered calls for customers inquiring about laundry services and U-Haul reservations
- Implemented preventive maintenance protocols for laundry equipment
- Oversaw lottery sales and winnings distribution
- Provided customers with laundry drop off services and dry cleaning
Education
High School Diploma -
Camden County Technical School
Skills
- Exceptional Customer Service
- Team Leadership
- Sales
- Inventory Management
- Staff Training
- Problem Solving
- Cash Handling
- Social Media Management
- Equipment Maintenance
- Conflict Resolution
- Sanitation
- Computer Skills
- Receptive Listener
- Time Efficient
- Telephone Etiquette
Timeline
Customer Service Representative
Cherry Collision Mt Laurel
03.2025 - Current
Rental Department Administrator & Service Cashier
Holman Toyota
09.2024 - 03.2025
Packer
Amazon Warehouse
10.2018 - 02.2019
Cashier
Cherrywood Liquors
07.2017 - 09.2018
Trade-in specialist and Cashier
All Gen Games & Collectibles
03.2016 - 07.2017
Stay at Home Mother
03.2014 - 03.2016
Manager
Pine Hill Laundromat/Uhaul
03.2012 - 03.2014
High School Diploma -
Camden County Technical School