Hi, I’m
Dana Hoffman
Baton Rouge,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
years of professional experience
Work History
Gold Rush Gaming
Customer Service Representative
12.2017 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Helped guide clients and customers through troubleshooting solutions to ATMs/Redemption Terminals and Gaming Terminals
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 200 calls, emails and radio communications, addressing customer inquiries, solving problems and providing technical information.
Meijer
Deli Customer Service Clerk
01.2016 - 12.2017
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Delivered exceptional service as illustrated through multiple positive online reviews.
Education
Louisiana State University And A&M College , Baton Rouge, LA
Bachelor of Science from Geological And Earth Sciences
06.2026
College of DuPage , Glen Ellyn, IL
Associate of Science from Sciences
12.2022
Skills
- Microsoft Word
- Microsoft Excel
- Fleet Dispatching
- Senior Leadership Support
- Customer Relations
- Active Listening
- Problem-Solving Ability
- Issue and Complaint Resolution
- Understanding Customer Needs
- Time Management
Timeline
Customer Service Representative
Gold Rush Gaming
12.2017 - Current
Deli Customer Service Clerk
Meijer
01.2016 - 12.2017
Louisiana State University And A&M College
Bachelor of Science from Geological And Earth Sciences
College of DuPage
Associate of Science from Sciences
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