Dana Howell Kelly
White Bluff,TN
Summary
Detail-oriented professional with extensive experience in office management and customer relations. Skilled in developing efficient workflows and maintaining accurate financial records. Committed to fostering a positive work environment and enhancing client satisfaction through effective communication.
Overview
19
19
years of professional experience
Work History
Office Manager
Curvey Road Sawmill
Charlotte, TN
06.2021 - Current
- Managed daily office operations, ensuring efficient workflow and communication.
- Coordinated schedules and appointments for executive leadership, optimizing time management.
- Developed and implemented office procedures to enhance productivity and accuracy.
- Oversaw inventory management systems, maintaining accurate records of supplies and equipment.
- Assisted in budget preparation, monitoring expenses to align with financial goals.
- Implemented filing system upgrades, increasing document retrieval speed and efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Dental Assistant/Assistant Front Office Manager
Belle Meade Family Dentistry
Nashville, TN
01.2019 - 03.2022
- Assisted in patient management and scheduling to enhance office efficiency.
- Prepared treatment rooms and sterilized instruments according to infection control protocols.
- Supported dentists during procedures by providing necessary tools and materials.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained accurate patient records using digital dental software systems.
- Streamlined inventory processes, ensuring availability of dental supplies and equipment.
- Trained new staff on office procedures, enhancing team performance and service quality.
- Implemented patient follow-up protocols to improve satisfaction and retention rates.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10-20 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
Dental Assistant
Shulman Implant and General Dentistry
Nashville, TN
02.2007 - 01.2019
- Assisted in patient care by preparing treatment rooms and ensuring necessary instruments were sterilized and organized.
- Collaborated with dentists to support various procedures, enhancing workflow efficiency during treatments.
- Educated patients on post-operative care and oral hygiene practices, improving patient compliance and satisfaction.
- Managed appointment scheduling and patient records using electronic health record (EHR) systems, ensuring accurate documentation.
- Trained new staff on office protocols and best practices for dental assistance, fostering a cohesive team environment.
- Implemented infection control procedures that complied with OSHA regulations, promoting a safe clinical setting for patients and staff.
- Streamlined inventory management processes for dental supplies, reducing waste and optimizing resource allocation.
- Led initiatives to enhance patient communication strategies, resulting in improved overall clinic experience and retention rates.
- Sterilized rooms and prepped equipment and instruments for 5-10 procedures daily.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verified patient insurance eligibility and benefits.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Education
High School Diploma -
Dickson County High School
Dickson, TN05.2002
Certificate of Dental Assisting - Registered Dental Assistant
Tennessee Technology Center
Dickson, TN05.2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Credit and collections
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Staff management
- Operations management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Employee training
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Staff training
- Team supervision
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Database administration
- Workflow planning
- Team bonding
- Documentation expertise
- Policy and procedure modification
Timeline
Office Manager
Curvey Road Sawmill
06.2021 - Current
Dental Assistant/Assistant Front Office Manager
Belle Meade Family Dentistry
01.2019 - 03.2022
Dental Assistant
Shulman Implant and General Dentistry
02.2007 - 01.2019
Certificate of Dental Assisting - Registered Dental Assistant
Tennessee Technology Center
High School Diploma -
Dickson County High School