Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Dana Jolly

Elkin,NC

Summary

Results-driven business owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Owner

Self-employeed
Statesville, NC
07.2010 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Manager

IHOP
Mooresville , NC
12.2012 - 05.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Server Shift Leader

Hickory Tavern
Mooresville , NC
12.2018 - 02.2019
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Education

Robeson Community College
Lumberton, NC
1990

Diploma -

Fairmont High School
Fairmont, NC
08.1980

Avalon Academy
Dillon, SC
08.1974

Skills

  • Financial Management
  • Leadership and People Development
  • Microsoft Visio
  • Customer Service
  • Sales Planning
  • Cost Management
  • Google Analytics
  • Change and Growth Management

Certification

safeserv certification for managment in resturant and food businesses

Timeline

Server Shift Leader

Hickory Tavern
12.2018 - 02.2019

Manager

IHOP
12.2012 - 05.2019

Business Owner

Self-employeed
07.2010 - Current

Robeson Community College

Diploma -

Fairmont High School

Avalon Academy

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Dana Jolly