Dana Korzilius
Jacksonville,OR
Summary
Customer-focused professional known for clear communication, attention to detail, and a collaborative mindset. Thrives in environments where teamwork, accuracy, and efficiency contribute to positive experiences for everyone involved.
Overview
6
6
years of professional experience
Work History
General Manager
Forestfarm LLC
09.2025 - Current
- Managed daily operations to ensure efficient workflow and optimal resource allocation.
- Implemented process improvements to enhance productivity and reduce operational costs.
- Collaborated with team members to develop strategic plans for efficiency and growth.
- Oversaw inventory management, improving record accuracy across a large and diverse inventory
- Provided clear communication and stability for staff during a major management transition
- Performed all front-office tasks, including order processing, customer service, invoicing, and billing
General Manger
Forestfarm At Pacifica
08.2024 - 09.2025
- Oversaw daily operations and adapted quickly to changing demands
- Supported staff during high-volume periods to keep workflows running smoothly
- Streamlined inventory management processes, reducing waste and inefficiency
- Formulated policies and procedures to streamline operations.
- Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager and Technical Writer
Forestfarm At Pacifica
09.2019 - 08.2024
- Trained staff on systems and operational best practices.
- Developed strong working relationships with staff, fostering a positive work environment.
- Established guidelines to standardize documentation
- Created written procedures to ensure consistency, accuracy, and ease of cross-training
- Wrote newsletters, plant descriptions, assembled and finalized the annual print catalog
- Maintained a calm, helpful demeanor while balancing multiple priorities
Education
Natural Resources Management
The Ohio State University
Columbus, Ohio, OHAssociate of Applied Science - Water Conservation
Lane Community College
Eugene, OR06-2014
Skills
- Efficient multi-tasker
- Customer relations
- Staff training/development
- Inventory control
- Customer retention
- Project management
- Staffing
- Trouble shooting and problem solving
- Telephone etiquette
- Experienced with multiple computer applications
- Some experience with backend website content management
Timeline
General Manager
Forestfarm LLC
09.2025 - Current
General Manger
Forestfarm At Pacifica
08.2024 - 09.2025
Assistant Manager and Technical Writer
Forestfarm At Pacifica
09.2019 - 08.2024
Natural Resources Management
The Ohio State University
Associate of Applied Science - Water Conservation
Lane Community College