Dana Landwehr
Lakeshire,MO
Summary
Dynamic bartender with extensive experience at Circle 7 Ranch, known for enhancing customer satisfaction through tailored drink recommendations and exceptional service. Proven ability to train staff and implement responsible alcohol service practices, while maintaining a clean and organized bar environment. Strong multitasker with a service-oriented mindset, driving beverage sales and fostering team collaboration.
Overview
15
15
years of professional experience
Work History
Bartender
Circle 7 Ranch
Des Peres
04.2021 - Current
- Prepared and served a variety of cocktails and beverages efficiently during peak hours.
- Maintained cleanliness and organization of bar area, ensuring compliance with health codes.
- Engaged with customers to create enjoyable experiences, providing tailored drink recommendations.
- Collaborated with kitchen staff to coordinate food and beverage service for events.
- Trained new bartenders on standard operating procedures and cocktail preparation.
- Implemented effective cash handling practices, ensuring accurate transactions during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate financial check outs at the end of the shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, & preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment with a great attitude.
- Maintained a clean and organized workspace at all times.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak business hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender Trainer
TGI Fridays
St Louis, MO
03.2014 - 05.2023
- Trained new bartenders on cocktail preparation and bar equipment usage.
- Conducted “secret shops” at other locations to ensure compliance with service standards.
- Mentored team members in customer service excellence & drink preparation.
Bartender
Bonefish Grill
Brentwood, Mo
11.2018 - 03.2021
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Prepared and served a variety of cocktails and beverages efficiently during peak hours.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Engaged with customers to create enjoyable experiences, providing tailored drink recommendations.
- Trained new bartenders on standard operating procedures and cocktail preparation techniques.
- Implemented effective cash handling practices, ensuring accurate transactions during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
Server
O’charley’s
Florissant
11.2013 - 02.2015
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area for guest comfort.
- Assisted in training new team members on service standards.
Server Trainer
54th Street Grill & Bar
Florissant
04.2011 - 11.2013
- Trained new servers on menu knowledge and customer service standards.
- Monitored service quality to ensure adherence to operational guidelines.
- Facilitated role-playing scenarios to improve server performance in high-pressure situations.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MOSkills
Strong multitasking
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Cleanliness and hygiene
Responsible alcohol service
Handling difficult customers
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Timeline
Bartender
Circle 7 Ranch
04.2021 - Current
Bartender
Bonefish Grill
11.2018 - 03.2021
Bartender Trainer
TGI Fridays
03.2014 - 05.2023
Server
O’charley’s
11.2013 - 02.2015
Server Trainer
54th Street Grill & Bar
04.2011 - 11.2013
High School Diploma -
Hazelwood West High School