Dana Mahar
Bangor,ME
Summary
Dynamic and results-driven professional with strong leadership skills, honed as a Waitress Supervisor at The Cannery. Expert in complaint handling and task delegation, consistently enhancing customer satisfaction and retention through exceptional service. Proven ability to maintain hygiene standards while training staff, ensuring a seamless dining experience in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
The Cannery
06.2023 - 09.2024
- Supervised daily operations, ensuring efficient service and customer satisfaction .
- Trained and mentored new staff on service protocols and menu knowledge.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Waitress
Waco Diner
06.2022 - 05.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area to ensure safety standards.
- Engaged with customers to address inquiries and resolve any issues promptly.
- Supported team members by sharing best practices for effective service delivery.
- Processed customer orders efficiently using point-of-sale system for accurate billing.
- Adapted quickly to changing situations, ensuring smooth operations during peak hours.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Bangor, ME09-2025
High School Diploma -
Shead High School
Eastport, ME06-2024
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Hygiene standards
- Strong leadership
- Customer service
- Critical thinking
- Cash handling
- Recruitment
Certification
- Certified Nursing Assistant
- Certified CPR Provider
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Photography
- Blogging/Vlogging
- Camping
Furthering Education
Once I have obtained my Cosmetology License I plan on furthering my education by taking hair color courses, nail course and Lash Technician Certificate
Timeline
Waitress Supervisor
The Cannery
06.2023 - 09.2024
Waitress
Waco Diner
06.2022 - 05.2024
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Shead High School
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