Dana Malone

• Supervised students and maintained discipline on bus to reduce driver distraction.
• Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
• Completed daily attendance logs for all routes.
• Helped students with physical and mental disabilities to board, disembark and ride bus.
• Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
• Used appropriate restraint devices and procedures.

• Kept clients engaged in social networks and communities for personal health and growth.
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
• Promoted community integration by providing extensive physical, emotional and social support.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Provided compassionate and patient-focused care to cultivate well-being.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled and confirmed appointments and meetings for senior management team.

Helped teachers recognize learning issues evidenced in one-to-one support instruction.

• Provided support to help students with special needs learn and grow.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Assisted lead teachers with lesson plan creation and materials development .
• Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Resolved concerns with products or services to help with retention and drive sales.
• Completed training and worked effectively under high-pressure client services environments.
• Delivered prompt service to prioritize customer needs.

• Handed out classroom materials, like pencils, paper and crayons.
• Worked with lead teacher to monitor class schedule and take attendance.
• Reviewed lesson material with students individually or in small groups.
• Helped teachers recognize learning issues evidenced in one-to-one support instruction.

• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Transcribed phone messages and relayed to appropriate personnel.

• Led groups of children safely through variety of camp activities.
• Implemented camp activities fostering physical, social and emotional growth.
• Organized and guided group activities by leading, coaching and participating with campers.
• Provided clear instruction to activity and program participants to deliver fun and safety.