Dana Marshall
Payson,UT
Summary
I am a strategic thinker able to create ideas and alternative solutions when problems arise. I am good at communication in both English and Spanish. I enjoy engaging people in conversation and making new connections. I am friendly and get along well with others.
I am also passionate about travel and enjoy new experiences.
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Lyft
05.2018 - Current
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Drove customers from all different walks of life, from young college students to top executives.
- Gave superior customer service to each rider, providing for their needs and concerns.
- Offered riders information about local attractions and restaurants.
- Achieved consistently high customer scores due to exceptional service.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Substitute Teacher
American Leadership Academy
Spanish Fork, UT
09.2015 - 05.2018
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Created an environment conducive to learning while managing challenging behaviors.
Travel Consultant
World Ventures Tours And Travel
Plano, TX
08.2010 - 07.2020
- I shared the information on the club membership and built a team Along with Tandy Besaw.
- Answered questions and gave presentations about the club and its benefits.
- Set up memberships including payment.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
Associate of Arts - Elementary Education
Northwest College
Powell, WY05.2012
Associate of Arts - Spanish Modern Language
Northwest College
Powell, WY05.2012
Associate of Arts - Art
Northwest College
Powell, WY05.2012
Bachelor of Arts - Elementary Education
University of Wyoming
Laramie, WYSkills
- Customer Engagement
- Communication
- Time Management
- Customer Service
- Customer Relationships
- Communication and Interpersonal Skills
- Attention to Detail
- Safety-Focused
Languages
Spanish
Professional
Affiliations
- I enjoy painting, sculpting, and crafting. Spending time with my family especially on vacation is one of my favorite things to do.
Timeline
Rideshare Driver
Lyft
05.2018 - Current
Substitute Teacher
American Leadership Academy
09.2015 - 05.2018
Travel Consultant
World Ventures Tours And Travel
08.2010 - 07.2020
Associate of Arts - Elementary Education
Northwest College
Associate of Arts - Spanish Modern Language
Northwest College
Associate of Arts - Art
Northwest College
Bachelor of Arts - Elementary Education
University of Wyoming