Dana Martinez
Winter Park,FL
Summary
Work in a company in which I can put my knowledge and skills into practice for the benefit of the company and for my professional growth.
Overview
13
13
years of professional experience
Work History
Collections Agent
Holiday Inn Club Vacation Inc.
Orlando, FL
01.2018 - Current
- Working in the financial and collection department: Responsible of collecting payments on past due bills
- Create a list of people who have not made payments
- Organize list according to severity of delinquency
- Locate customers using, loan documents, and other paperwork or databases
- Call customers using telephone
Collections Agent/ Customer Service
First Bank PR
San Juan, Puerto Rico
09.2016 - 01.2018
- Call car loans clients which accounts are in delinquency
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies in payments or accounts
Costumer Service
Seguros Multiples
San Juan, Puerto Rico
05.2012 - 02.2016
- Provided exceptional customer service by addressing concerns promptly
- Investigating claims: Gathering information about the car incident, including police reports and property damage assessments.
- Assessing the amount of damage caused by the incident, including cost of repairs or replacement.
Education
Business and Office Administration -
Metropolitan University of Puerto Rico (UMET)
08.2017
Skills
- Bilingual: English and Spanish
- Customer service skills
- Communication skills
- Organizational skills
- Willingness to learn
- Teamwork
- Ability to work on individual projects
- Interpersonal relationships
- Leadership
- Direction
- Development
- Motivation
- Ability to work under pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collections Agent
Holiday Inn Club Vacation Inc.
01.2018 - Current
Collections Agent/ Customer Service
First Bank PR
09.2016 - 01.2018
Costumer Service
Seguros Multiples
05.2012 - 02.2016
Business and Office Administration -
Metropolitan University of Puerto Rico (UMET)