Maria Guadalupe Medina

(Remote)

• Efficiently managed an average of 8 accounts per hour, maintaining high accuracy and professionalism while meeting performance
• Reach out via phone, mail, email, or other approved methods to notify debtors about overdue accounts.
• Document all communications and transactions related to the collection process.

• Answered an average of 10 to 15 calls per hour.
• Addressing debtor of situation with solving problem information.
• Using Simplicity System and five9 dialer.
• Responsible for debtor follow up and payment arrangements

• Greeted customers entering the store to ascertain what each customer wanted and needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Conducted weekly walk-troughs with the manager to discuss interior and visual displays, including store window presentation.
• Maintained cleanliness and presentation of stock room and production floor.