Dana Martinez Austin
Fresno,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Round Table Pizza
11.2021 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Food Handlers card till 05/2025
- Alcoholic Beverage Control: Status Certified Server ID 312948711 Renewal Date 08/10/2025
- Supervised employees and oversaw quality compliance with company standards for food and services
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Personal Care Provider
Fresno County IHSS
08.2018 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Documented vitals, behaviors, and medications in client medical records.
Delivery Driver
DoorDash
06.2020 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
State License Phlebotomy - Phlebotomy
Fresno City College
Fresno, CA05.2014
High School Diploma -
McLane High School
Fresno, CA06.1992
Skills
- Accurate money handling
- Inventory controls
- Training and mentoring
- Schedule Management
- Food Safety and Sanitation
- Cash Drawer Balancing
Timeline
Shift Manager
Round Table Pizza
11.2021 - 08.2023
Delivery Driver
DoorDash
06.2020 - 05.2022
Personal Care Provider
Fresno County IHSS
08.2018 - 06.2022
State License Phlebotomy - Phlebotomy
Fresno City College
High School Diploma -
McLane High School