Dana Maxfield
Citrus Heights,CA
Summary
Dynamic Store Manager with a proven track record at Matthews Mattress, excelling in inventory control and customer service excellence. Enhanced sales through innovative visual merchandising and effective team leadership, driving significant improvements in store performance. Adept at cash handling and fostering strong customer relationships, ensuring a superior shopping experience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Store Manager
Matthews Mattress
10.2021 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported inventory management by organizing stock and assisting with restocking efforts.
- Learned point-of-sale systems to facilitate customer transactions efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean, organized store environment.
- Adapted to various roles as needed to support team objectives during peak hours.
- Participated in training sessions to enhance knowledge of products and services offered.
- Contributed ideas for improving store layout and merchandising displays for better customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Jewelry & Mattress Sales Associate
JCPenny Department Store
10.2019 - 10.2021
- Assisted customers in selecting mattresses based on individual needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Maintained accurate inventory levels through regular stock assessments and replenishment processes.
- Collaborated with team members to create visually appealing merchandise displays that increased sales engagement.
- Stayed informed of current industry trends, new products, and competitor offerings to provide well-rounded advice to clients.
- Participated in weekly team meetings to discuss progress towards sales goals, share success stories, and brainstorm ways to overcome challenges.
Jewelry Sales Associate
Dolphin Galleries
03.2010 - 01.2014
- Cultivated strong customer relationships through personalized service and product recommendations.
- Demonstrated extensive knowledge of jewelry products, enhancing customer education and satisfaction.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Resolved customer inquiries and issues effectively, maintaining high standards of service quality and brand reputation.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
Sales Manager
Beach Activities of Maui
09.2008 - 06.2010
- Developed and implemented sales strategies to achieve revenue targets.
- Led and trained sales team on effective selling techniques and product knowledge.
- Monitored sales performance metrics to drive team accountability and improvement.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Bedding Manager & Purchaser
Veda Home
04.2007 - 09.2008
- Analyzed market trends to inform decision-making and align strategies with business objectives.
- Collaborated with stakeholders to define project scopes and set clear objectives for successful execution.
- Oversaw budget management, ensuring alignment with financial goals while optimizing resource allocation.
- Established key performance indicators to measure success and drive continuous improvement initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Key Holder
Scandia Down
07.2000 - 04.2007
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored new staff on inventory management and sales techniques.
- Managed cash handling procedures, maintaining accuracy in financial transactions.
- Developed promotional displays, increasing product visibility and driving sales growth.
- Provided exceptional customer service, resolving issues to enhance shopping experiences.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Associate of Arts - Fine Arts
American River College
Sacramento, CAHigh School Diploma -
Del Oro High School
Loomis, CASkills
- Store operations management
- Inventory control
- Customer service excellence
- Point-of-sale systems
- Visual merchandising
- Sales strategy development
- Cash handling procedures
- Product knowledge enhancement
- Customer relationship management
- Store layout optimization
- Sales performance improvement
- Customer service
Timeline
Store Manager
Matthews Mattress
10.2021 - Current
Jewelry & Mattress Sales Associate
JCPenny Department Store
10.2019 - 10.2021
Jewelry Sales Associate
Dolphin Galleries
03.2010 - 01.2014
Sales Manager
Beach Activities of Maui
09.2008 - 06.2010
Bedding Manager & Purchaser
Veda Home
04.2007 - 09.2008
Key Holder
Scandia Down
07.2000 - 04.2007
Associate of Arts - Fine Arts
American River College
High School Diploma -
Del Oro High School