Dana McChristion
Grand Blanc,MI
Summary
Results-oriented Office Coordinator with proven skills in scheduling, file organization, and client relations. Committed to enhancing office efficiency and fostering collaborative environments.
Overview
23
23
years of professional experience
Work History
Office Coordinator
McLaren Flint
Flint, MI
07.2021 - Current
- Coordinated office operations to ensure smooth workflow and efficient communication among departments.
- Maintained filing systems to enhance document retrieval and organization efficiency.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Trained new staff on office protocols, fostering a collaborative work environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
Team Lead
Diplomat Specialty Pharmacy
Flint, MI
02.2011 - 07.2021
- Led team in delivering exceptional patient care through effective communication and coordination of pharmacy services.
- Streamlined workflows by implementing process improvements, enhancing operational efficiency within the pharmacy.
- Mentored junior staff on best practices and adherence to regulatory compliance in medication dispensing.
- Analyzed patient data to optimize prescription fulfillment accuracy and reduce turnaround times.
- Collaborated with multidisciplinary teams to develop strategies for improving patient outcomes and satisfaction.
- Facilitated training sessions to enhance team knowledge on new pharmaceutical products and technologies.
- Developed performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Assistant Customer Service Manager
Kroger
Flint, MI
05.2003 - 01.2011
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Developed training programs for staff to improve product knowledge and service skills.
- Implemented process improvements that reduced customer wait times and increased service quality.
- Analyzed customer feedback to identify trends and drive strategic service enhancements.
- Coordinated scheduling and workflow management to optimize team productivity during peak hours.
- Managed conflict resolution processes, ensuring timely and effective solutions for customer grievances.
- Collaborated with department heads to align customer service strategies with overall business objectives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
Education
General Studies
Charles Stewart Mott Community College
Flint, MISkills
- Schedule coordination
- File organization
- Customer service
- Client relations
- Scheduling
Timeline
Office Coordinator
McLaren Flint
07.2021 - Current
Team Lead
Diplomat Specialty Pharmacy
02.2011 - 07.2021
Assistant Customer Service Manager
Kroger
05.2003 - 01.2011
General Studies
Charles Stewart Mott Community College