Dana Miller
Summary
Resourceful Medical Secretary experienced in optimizing office operations and enhancing patient flow. Achieved efficient appointment scheduling and file organization through strong attention to detail and effective patient assistance. Communicative customer service professional focused on maintaining high customer satisfaction and fostering positive relationships while managing significant volumes of inbound calls.
Overview
20
20
years of professional experience
Work History
Customer Service Agent- Remote
TTEC Services Corporation
Austin, Texas
08.2025 - 06.2026
- Assisted customers with inquiries and resolved issues through various channels.
- Provided accurate information on products and services to enhance customer experience.
- Documented customer interactions for tracking purposes.
- Collaborated with team members to improve service delivery and operational efficiency.
- Maintained knowledge of company policies and procedures to ensure compliance.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Clinical Service Representative
Henry Ford Health System
Livonia, MI
10.2024 - 06.2025
- Provided exceptional and quality service to patients and healthcare professionals in a fast-paced medical office setting
- Conducted outreach activities to ensure patient follow-up and appointment adherence
- Managed patient records, scheduling appointments, and collecting co-pays with strong organizational skills
- Processed incoming faxes and routed them accordingly based on content received
- Demonstrated excellent customer service skills in all interactions
- Ensured patient satisfaction by addressing their needs effectively and efficiently
Registrar/Patient Access
Corewell Health
Dearborn, MI
02.2019 - 02.2024
- Facilitated patient arrivals in Emergency Room, Labor and Delivery, Surgical, and Imaging services.
Streamlined patient intake processes to enhance efficiency.
Coordinated with healthcare staff to ensure timely admissions.
Monitored patient flow to minimize wait times and improve service delivery. - Ensuring correct patient identification ahead of wristband placement
- Confirming and revising patient demographic records, emergency contacts, pharmacy, and primary care physician
- Verifying health insurance status and confirming activation
- Collecting co-pays
- Clarifying General Consent and HIPAA to patient while securing signature
- Ensuring timely completion of registrations for discharge, admission, or transfer
- Trained new employees
Medical Assistant
Ear Nose and Throat Consultants
Southfield, MI
02.2013 - 11.2016
- Scheduled patient appointments and verified insurance authorizations for imaging procedures.
- Roomed patients, collected vital signs, and documented chief complaints.
- Conducted ear examinations and coordinated referrals for hearing tests.
- Assisted physician during procedures and managed setup requirements.
- Answered phone calls and directed inquiries to appropriate departments.
Customer Service Representative
Mill Creek Lighting Supply
Dexter, MI
12.2006 - 09.2008
- Resolved customer inquiries via telephone, providing prompt assistance and support to enhance customer satisfaction.
- Processed customer orders while effectively addressing concerns to ensure a smooth purchasing experience.
- Implemented telephone sales strategies, contributing to increased revenue generation through effective customer engagement.
- Managed inventory levels to maintain optimal stock availability.
Education
Medical Assisting -
Ross Medical Center
Taylor, MISkills
- Customer service
- Customer service and support
- Customer relationship management
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Patient record management
- EMR systems expertise
- Computer literacy
- Typing proficiency
- Product knowledge
- Communication skills
Timeline
Customer Service Agent- Remote
TTEC Services Corporation
08.2025 - 06.2026
Clinical Service Representative
Henry Ford Health System
10.2024 - 06.2025
Registrar/Patient Access
Corewell Health
02.2019 - 02.2024
Medical Assistant
Ear Nose and Throat Consultants
02.2013 - 11.2016
Customer Service Representative
Mill Creek Lighting Supply
12.2006 - 09.2008
Medical Assisting -
Ross Medical Center