Tamekia Hawkins
Customer Service
Waco,TX
Summary
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Microsoft and Windows.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Agent- Remote
Call Experts
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Childcare Provider
Parkview Christian Childcare Center
01.2022 - 08.2022
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Created and implemented diverse educational strategies to boost development.
- Offered parents daily reports outlining activities, behavior and accomplishments.
Customer Service Representative- Remote
MCI Mass Markets
01.2021 - 10.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Childcare Provider
Parkview Christian Childcare Center
03.2020 - 01.2021
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Telephone Sales Representative
Empereon Constar
04.2019 - 08.2019
- Maintained strong call control to keep customers focused on sales offerings.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Childcare Provider
Greater Waco Early Education Center
05.2018 - 12.2018
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Seasonal Sales Associate
David's Bridal
02.2018 - 04.2018
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier
Golden Chick
11.2017 - 04.2018
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
Transport Driver
Tatex
07.2017 - 10.2017
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Assisted handicapped customers to safely complete transfers between van and facility.
Education
Associate of Arts - Psychology
McLennan Community College
Waco, TX 05.2017 - 08.2019
High School Diploma -
La Vega High School
Waco, TX 08.2013 - 05.2017
Skills
Childcareundefined
Timeline
Customer Service Agent- Remote
Call Experts
08.2022 - Current
Childcare Provider
Parkview Christian Childcare Center
01.2022 - 08.2022
Customer Service Representative- Remote
MCI Mass Markets
01.2021 - 10.2021
Childcare Provider
Parkview Christian Childcare Center
03.2020 - 01.2021
Telephone Sales Representative
Empereon Constar
04.2019 - 08.2019
Childcare Provider
Greater Waco Early Education Center
05.2018 - 12.2018
Seasonal Sales Associate
David's Bridal
02.2018 - 04.2018
Cashier
Golden Chick
11.2017 - 04.2018
Transport Driver
Tatex
07.2017 - 10.2017
Associate of Arts - Psychology
McLennan Community College
05.2017 - 08.2019
High School Diploma -
La Vega High School
08.2013 - 05.2017
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