Dana Mitchell
Upper Marlboro,MD
Summary
Dynamic professional with extensive experience in hospitality and operations management, notably as a Housekeeping Supervisor at Fox Theatre “Marquee Club.” Proven expertise in cleaning and sanitation, coupled with strong guest relations skills. Successfully trained staff and enhanced service efficiency, contributing to a superior guest experience and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Fox Theatre “Marquee Club”
12.2023 - 10.2025
- Assisted in maintaining cleanliness and organization of guest rooms and common areas.
- Learned proper use of cleaning equipment and safety protocols to ensure a safe environment.
- Supported team members by coordinating daily housekeeping tasks and schedules.
- Adapted to varying cleaning requirements based on guest needs and feedback.
- Helped train new staff on efficient cleaning techniques and best practices.
- Monitored inventory of cleaning supplies, ensuring adequate stock levels were maintained.
- Collaborated with other departments to enhance overall guest experience through effective communication.
- Communicated repair needs to maintenance staff.
General Manager
Aqua Splash And Dash Car Wash
09.2020 - 11.2023
- Directed daily operations to ensure high-quality car wash services and customer satisfaction.
- Implemented training programs for staff to enhance service efficiency and team performance.
- Managed inventory control processes, optimizing resource allocation and reducing waste.
- Developed marketing strategies to increase customer engagement and drive sales growth.
- Established operational protocols that improved workflow efficiency and reduced service time.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Cook's Assistant
Branch and Barrel Restaurant
06.2018 - 08.2021
- Maintained cleanliness and organization of kitchen tools, equipment, and workstations.
- Supported menu planning by sourcing high-quality ingredients from local suppliers.
- Monitored inventory levels, facilitating effective stock management and minimizing waste.
- Assisted chefs in food preparation, ensuring timely and efficient service delivery.
- Collaborated with kitchen staff to streamline workflows and improve meal preparation efficiency.
- Trained new team members on kitchen procedures and best practices for food handling.
- Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
Education
Mechanical Drafting
St Lawrence School of Drafting
Ogdensburg, NY09.1994
High School Diploma - Mechanical Drafting
George Junior Republic
Freeville, NY06.1987
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Timeline
Housekeeping Supervisor
Fox Theatre “Marquee Club”
12.2023 - 10.2025
General Manager
Aqua Splash And Dash Car Wash
09.2020 - 11.2023
Cook's Assistant
Branch and Barrel Restaurant
06.2018 - 08.2021
Mechanical Drafting
St Lawrence School of Drafting
High School Diploma - Mechanical Drafting
George Junior Republic