Dana Moore
Jacksonville,FL
Summary
Experienced pharmacy technician with a strong background in medication dispensing and inventory management. Assisted pharmacists in preparing and verifying prescriptions while ensuring compliance with safety regulations. Collaborated effectively with healthcare professionals to enhance patient care and improve medication therapy management. Demonstrated commitment to operational efficiency by implementing process improvements that reduced wait times for patients and maintained accurate records of controlled substances.
Overview
14
14
years of professional experience
1996
1996
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Macclenny Pharmacy Co.
Macclenny, Florida
10.2011 - Current
- Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety regulations and protocols.
- Maintained accurate inventory levels by managing medication stock, contributing to efficient pharmacy operations.
- Provided exceptional customer service by addressing patient inquiries and assisting with prescription processing.
- Collaborated with healthcare professionals to enhance medication therapy management and improve patient outcomes.
- Trained and mentored new pharmacy technicians, fostering a knowledgeable and efficient team environment.
- Implemented process improvements that streamlined medication dispensing workflows, resulting in reduced wait times for patients.
- Monitored and evaluated medication storage conditions to ensure compliance with safety standards and regulations.
- Conducted routine audits of pharmacy records to maintain accuracy and support compliance with regulatory requirements.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
Education
Pharmacy Technician
Everest College
02.2011 - 08.2011
Baldwin Jr Sr High
Jacksonville, FlSkills
- Medication dispensing
- Inventory management
- Prescription verification
- Patient counseling
Certification
Pharmacy Technician
RPT39711
Timeline
Pharmacy Technician
Macclenny Pharmacy Co.
10.2011 - Current
Pharmacy Technician
Everest College
02.2011 - 08.2011
Baldwin Jr Sr High