Dana Morrison
Whitwell,TN
Summary
Experienced case manager with over ten years in client advocacy and crisis intervention. Proficient in communication and documentation, ensuring clients access essential support and resources. Demonstrated success in enhancing client outcomes through effective crisis management and strong interpersonal skills.
Overview
25
25
years of professional experience
Work History
Deputy Court Clerk
Circuit Court of Grundy County
Altamont, Tennessee
05.2025 - 08.2025
- Processed court documents and maintained accurate case files.
- Assisted attorneys and judges with scheduling hearings and trials.
- Managed incoming calls and directed inquiries to appropriate departments.
- Prepared legal correspondence and ensured timely delivery to relevant parties.
- Organized case materials for easy access during trials and hearings.
- Coordinated with law enforcement to facilitate document service and compliance.
- Processed legal filings, petitions, motions, complaints and other related paperwork.
- Maintained confidential files of court proceedings according to established procedures.
- Assisted judges by providing information on cases being heard in court.
- Prepared reports summarizing court activity such as docketing of cases, adjournments.
- Entered data into computer systems for tracking purposes.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Misdemeanor Probation Officer
Southeast Tennessee Human Services Agency
Altamont, Tennessee
05.2016 - 03.2025
- Conducted regular meetings with probationers to discuss progress and compliance.
- Monitored probationers' adherence to court orders and conditions of probation.
- Collaborated with community resources to support rehabilitation efforts for clients.
- Prepared detailed reports on probationer status for court reviews and hearings.
- Educated clients on available social services and support programs in the community.
- Developed case management plans for offenders, including referrals to community resources and services.
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Supervised cases referred to court.
- Created, organized and maintained files, case notes and electronic databases.
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Educated clients about applicable laws and regulations governing their behavior while on probation.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions.
- Investigated alleged violations of probationary orders reported by police officers or victims.
- Assisted probationers with resolving housing, employment and social services problems.
- Attended meetings with district attorneys and defense lawyers regarding cases assigned.
- Assisted probationers in understanding legal obligations and consequences of non-compliance.
- Prepared detailed reports on probationer progress and compliance for court reviews and hearings.
Social Worker
NHC Sequatchie
Dunlap, Tennessee
04.2013 - 11.2015
- Assessed client needs through comprehensive interviews and evaluations.
- Developed tailored care plans in collaboration with clients and families.
- Documented case progress and maintained accurate records in case management systems.
- Provided crisis intervention services to individuals in acute distress.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Participated in professional development activities such as seminars, workshops, trainings.
- Developed workable solutions for recurring problems for individuals and families.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Identified and addressed financial and emotional barriers to discharge and recovery.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Case Manager
Mountain Valley Mental Health
Jasper, Tennessee
08.2011 - 07.2012
- Conducted client assessments and developed personalized care plans.
- Coordinated services with healthcare providers and community resources.
- Monitored client progress and adjusted treatment plans as necessary.
- Maintained accurate documentation of client interactions and case notes.
- Advocated for clients' needs within the mental health system.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Conducted home visits to assess the safety of living environments for clients.
Child Protective Investigator
State of Tennessee
Jasper, Tennessee
08.2000 - 05.2009
- Conducted thorough investigations of reported child abuse and neglect cases.
- Documented findings in detailed reports for legal and administrative purposes.
- Collaborated with law enforcement and community agencies for case evaluations.
- Interviewed children, families, and witnesses to gather relevant information.
- Assessed safety risks and developed safety plans for at-risk children.
- Provided education and resources to families regarding child welfare services.
- Maintained accurate case files and updated databases with investigation details.
- Participated in training sessions to stay current on child protection laws and policies.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Provided crisis intervention services when needed.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Responded to emergency situations involving children requiring immediate attention.
- Prepared written summaries following each investigation or contact with a family member.
- Provided testimony at hearings related to child protective investigations.
- Attended trainings related to current trends in Child Protective Services.
- Participated in court proceedings related to cases.
Education
Bachelor of Science - Criminal Justice
University of Tennessee
Chattanooga, TN05-2000
Skills
- Case management
- Client advocacy
- Crisis intervention
- Effective communication
- Active listening
- Documentation
- Court procedures
- Document preparation
- Investigation techniques
- Report writing
- Child interviewing
- Abuse and neglect investigation
- Law enforcement interaction
- Information gathering
- Court testimony
References
- Taffy Wilson, Assistant District Attorney Grundy County 423-240-4894
- Trey Anderson, Grundy County Sessions/Juvenile Judge 931-779-8000
- Penny Sons, Grundy County Circuit Court Clerk 931-692-3368
Timeline
Deputy Court Clerk
Circuit Court of Grundy County
05.2025 - 08.2025
Misdemeanor Probation Officer
Southeast Tennessee Human Services Agency
05.2016 - 03.2025
Social Worker
NHC Sequatchie
04.2013 - 11.2015
Case Manager
Mountain Valley Mental Health
08.2011 - 07.2012
Child Protective Investigator
State of Tennessee
08.2000 - 05.2009
Bachelor of Science - Criminal Justice
University of Tennessee