Maria Whitehead
Newport News,VA
Summary
Credit Relations Manager and Deputy Court Clerk with expertise in credit operations, account management, and administrative support for court systems. Achieved efficiency in document handling and scheduling through strong data analysis, time management, and communication skills. Focused on delivering exceptional service while adapting to new challenges and upholding courtroom decorum.
Overview
5
5
years of professional experience
Work History
Deputy Court Clerk
Newport News General District Court
Newport News, Virginia
11.2023 - Current
- Entered court documents (warrants, summons, motions/orders) and executed court procedures to ensure compliance and efficiency.
- Managed files and prepared court documents to facilitate smooth courtroom operations and maintain accurate records.
- Working with the public to assist in making payments to the court, accessing court documents, answering questions regarding general court information, and submitting necessary paperwork
- Processed civil, criminal, and traffic filings for Newport News General District Court.
- Docketed hearings and updated court records using case management systems.
- Verified complaints, warrants, subpoenas, and summons documents for accuracy.
- Assisted judges, attorneys, and public visitors with court procedures and records requests.
- Scheduled court sessions and organized calendars for daily docket activity.
- Collected fines, fees, and payments, ensuring accurate balancing of cashier records to support court financial operations.
- Prepared notices, correspondence, and court documents for mailing and filing.
- Maintained confidential case files and supported front counter service operations.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Tracked and submitted payments for fees and fines, accurately recording amounts, issuing receipts, and updating computer systems.
- Wrote error-free and professional correspondence on behalf of the court system.
- Documented all hearing results and entered them into a database.
- Prepared legal documents such as summonses, subpoenas, motions, orders, judgments, writs of execution and garnishments.
- Facilitated timely exchange of information between court and government offices. between the court office and other government agencies.
- Maintained court dockets and calendars, scheduled hearings, trials, and mediations.
- Entered data into computerized case management system to maintain accurate records.
- Provided clerical support to judges during trials and hearings.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
Credit Relations Manager
Grand Furniture
Newport News, VA
09.2021 - 11.2023
- Cultivated strong customer relationships to facilitate timely payments on accounts receivable.
- Tracked customer account details for non-payments and payment delays to identify trends and address issues proactively.
- Organized comprehensive records of customer accounts, including contact information, payment history, and notes on collection efforts.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Answered incoming calls in a professional manner and directed callers to appropriate personnel.
- Developed forms and maintained filing systems to store confidential client information securely.
- Ensured timely and accurate processing of all credit transactions.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VASkills
- Court procedures
- Legal terms
- Courtroom procedures
- Case management
- Docketing
- Records management
- Application Processing
- Calendar management
- Professional communication
- Time management
- Problem solving
- Conflict resolution
- Client relations
- Customer relations
- Courtroom procedures
Timeline
Deputy Court Clerk
Newport News General District Court
11.2023 - Current
Credit Relations Manager
Grand Furniture
09.2021 - 11.2023
Bachelor of Science - Criminal Justice
Virginia Commonwealth University