Overview
Work History
Timeline
Generic

DANA M. SHELTON

Overview

26
26
years of professional experience

Work History

Power Series (AS400/ISERIES) Administrator

BayforceUS
02.2024 - 07.2024
  • Managed and maintained IBM Power9 and Power10 servers, overseeing system configurations, upgrades, and performance optimization to ensure reliable AS400 operations.
  • Administered IBM MQ, configuring and maintaining channels, queues, and security settings to support seamless AS400 application integration.
  • Worked with programmers and Developers to test new and current programs using SYNON.
  • Troubleshot and optimized MQ performance through buffer adjustments and log analysis.
  • Managed user accounts, permissions, and LDAP access through IBM Security Identity Manager (ISIM), ensuring SOX compliance and conducting regular security audits with Compliance Monitor.
  • Managed cases using Service Now and JIRA.
  • Developed and executed backup strategies using BRMS, performed integrity checks, and managed production control with Robot Scheduler, Advanced Job Scheduler, and MIMIX replication to maintain data consistency and availability.
  • Collaborated with IT teams to integrate AS400 systems with other technologies, providing technical support and delivering regular reports on system health, performance, and improvement recommendations for stakeholders.
  • Migrated and added jobs from native scheduler to Advance Job Scheduler and Robot Scheduler.
  • Used Aldon for change management, moving jobs from test and development to production after verification.

iSeries (AS400) Engineer/Administrator

Jack Henry and Associates
04.2022 - 02.2024
  • Managed customer-hosted AS400 infrastructure, including Power9 and Power10 servers, with robust support for IBM MQ and AS400 configurations.
  • Worked with Developers and Programmers to created and modify programs using SYNON.
  • Managed and provided administration of mobile devices and end point security using INTUNE and JAMF.
  • Administered IBM MQ in multiple environments, maintaining secure message queues, channels, and enforcing TLS encryption for message integrity.
  • Managed cases using Service Now and JIRA.
  • Monitored MQ performance, adjusting configurations to ensure seamless data flow and minimized latency.
  • Provided technical support, proactively identifying issues and collaborating with development and IT teams for swift resolution.
  • Implemented disaster recovery plans, ensured SOX compliance, and maintained user access with IBM Security Identity Manager (ISIM).
  • Migrated jobs from native scheduler to AJS and Robot depending on the customer.
  • Manged mobile devices accessibility using Intune and JAMF.
  • Used Aldon to move jobs from test to production after vetting.

Z/OS 2.4 Mainframe Administrator

APEX/Wells Fargo
02.2021 - 04.2022
  • Used IBM MQ for message exchange across z/OS environments, handling setup, monitoring, and troubleshooting.
  • Integrated MQ management tools like Omegamon to monitor queue managers, queues, and channel statuses in real-time.
  • Used TSO/ISPF commands to control system availability and user control.
  • Used VTAM to control communication access and control.
  • Monitoring multiple LPARS using TCP/IP.
  • Ensured MQ compliance and security alignment, maintaining SOX compliance through Compliance Monitor for audit tracking.
  • Managed cases using Service Now and JIRA.
  • Used zSecure to run audits, manage security of users, groups and datasets.
  • Works with developers to create and update Identity Management processes.
  • Used OKTA IDF SCIM to provision users and groups on the mainframe system.
  • Analyzes data-feeds to provide feedback to business partners trouble-shooting issues.
  • Used SQL to create queries.
  • Used Aldon for change management of production jobs.
  • Updated COBOL and JCL to run batch jobs to assign authorities to users and groups and to perform RCA on abended jobs.
  • Used CyberArk to create users access privileges.
  • Monitored and managed security access using Vanguard.
  • Created and managed outq’s.
  • Worked with team to convert from CA-1 tape to Control-M tape migrating jobs to process on Control-M.
  • Managed daily, weekly, monthly and yearly backups using Control-M tape.
  • Setup and managed security protocols for users, databases, jobs and applications.
  • Received cases via Service Now.
  • Prepared reports for internal and external audits.
  • Used Tableau to update progress on projects.
  • Ensured SOX compliance using Compliance Monitor.
  • Managed user access using IBM Security Identity Manage (ISIM).
  • Moves data between different systems and operating systems using NDM.
  • Created NDM IDs ensuring proper security is utilized.
  • Created Excel work sheets to track work completed and pending.
  • Setup users/groups/databases on multiple platforms using RACF, REXX.
  • Setup online consoles to monitor and manage system.
  • Migrated jobs from ESP CA-7 to Control-M.

Z/OS 2.3 Mainframe Operations

TEKSYSTEMS/Trans America
12.2020 - 10.2021
  • Mainframe/Windows/SharePoint/iSeries infrastructure monitoring of events and alerts to ensure overall system health.
  • Managed and monitored GDPS on the sysplex.
  • Worked with to convert from CA-1 tape to Control-M tape migrating jobs to process on Control-M.
  • Managed daily, weekly, monthly and yearly backups using Control-M tape.
  • Supported MQ operations within a mainframe environment, ensuring efficient cross-platform data flow.
  • Monitored MQ environments using Omega Mon, addressing message queue issues to prevent data flow interruptions.
  • Conducted system availability and security monitoring for MQ channels and logs, maintaining system reliability and security.
  • Used zSecure to run audits, manage security of users, groups and datasets.
  • Identified, triaged, and resolved mainframe system or user alerts and incidents within SLA.
  • Monitored and managed security using Vanguard.
  • Managed output using various applications including Richo process director.
  • Resetting userids for Mainframe, SharePoint, and iSeries.
  • Ensured users had proper LDAP access to files.
  • Ran SQL scripts to create reports and queries.
  • Monitored ZOS using Omegamon, DB2, CICS, and MQ.
  • Prepared reports for internal and external auditors.
  • Managed enterprise jobs using Tivoli Workload Scheduler.
  • Used tools CMS, TCP/IP, VTAM, FTP,SFTP, TSO/ISPF, JES2,IEBCOPY, IEBGENER, ADDRSU, SYSVIEW,VM/GCS to manage system.
  • Setup users/groups/databases on multiple platforms using RACF, REXX.
  • Job scheduling using TWS/IZWS.
  • Ensured SOX compliance using Compliance Monitor.
  • Managed user access using IBM Security Identity Manage (ISIM).
  • Updated COBOL and JCL to run batch jobs to assign authorities to users and groups and to perform RCA on abended jobs.
  • Used RACF, ACF2, REXX, TOP SECRET for mainframe security processes.
  • Used SMP/E to install and modify software.
  • Installed third party software on ZOS.
  • Monitored system consoles replying to WTOR’s as needed.
  • Managed and edited new and existing cases using Service Now and JIRA.
  • Identified, triaged, resolved, or escalated batch job failures, job contentions and failures.
  • Migrated and tested jobs to Control-M.

IT Specialist

Panum/Task Source/USDA
St. Louis, MO
06.2018 - 12.2020
  • Production control in production and test using BMC Control M version 9.
  • Updated process in relation to mail and output distribution.
  • Updating the financial systems of the NFAOC.
  • Managed daily, weekly, monthly and yearly backups using Control-M tape.
  • Moved code using Endeavor.
  • Oversaw IBM MQ operations for message handling across distributed systems, ensuring queue integrity and reliability in message processing.
  • Used zSecure to run audits, manage security of users, groups and datasets.
  • Utilized Omegamon to monitor MQ processes and proactively manage system alerts and queue depths.
  • Configured and maintained secure MQ channels for various departments, ensuring data confidentiality and compliance with federal standards.
  • Used Aldon for change management of production jobs.
  • Managed and created outq’s on both prod and test.
  • Setup users/groups/databases on multiple platforms using RACF, REXX.
  • Managed and monitored GDPS on the sysplex.
  • Installed and updated software on the mainframe.
  • Managed output using Xerox (XPAF).
  • Migrated jobs from CA-7 / CA-1 tape to process on Control-M.
  • Ensured users had proper LDAP access to files.
  • Setup Pitney Bowes high speed print and mail devices.
  • Monitoring system availability using OMEGAMON, DB2, and CICS, adjusting as needed.
  • Used tools CMS, TCP/IP, VTAM, FTP,SFTP, TSO/ISPF, JES2,IEBCOPY, IEBGENER, ADDRSU, SYSVIEW,VM/GCS to manage system.
  • Responding to wtor’s in relation to job and system performance.
  • Identified, triaged, resolved, or escalated batch job failures, job contentions and failures using Omegamon.
  • Used RACF, ACF2, REXX, TOP SECRET for Z/VM.
  • Used VMS to move data/files between platforms.
  • Monitored print queues and used TSO/ISPF commands to manipulate input and output.
  • Provided backup in the data center when needed.

Systems Monitoring Analyst

Express Scripts
St. Louis, MO
01.2017 - 07.2018
  • Provided level 2 support of Enterprise systems and services within corporate and clients.
  • First and second level support for issues that occurred within Windows, UNIX, Mainframe Z/OS and IBMi systems.
  • Collaborated with various teams both onshore and offshore.
  • Created story boards using JIRA, used Service Now ticketing system.
  • Used Omegamon, Dynatrace, and Splunk to monitor system performance.
  • Facilitated conferences and online chats to resolve pending issues with servers.
  • Created and updated SOP related to monitoring systems and resolved issues.

iSeries (AS400) Administrator/Engineer

LMI Aerospace
St. Charles, MO
03.2013 - 01.2017
  • Managed and maintained customer and internal hosted AS/400 (IBM iSeries) systems.
  • Collaborated with Developers and Programmers using SYNON to create and modify new and current programs.
  • Performed system configurations, upgrades and patches, performance monitoring, troubleshooting, and support of the AS/400 infrastructure while maintaining proper documentation.
  • Managed user accounts, permissions, and security settings.
  • Updated COBOL code as needed.
  • Installed Patches (PTF’s) on system as needed.
  • Ensured users had proper LDAP access to files.
  • Implemented and maintained backup strategies to ensure data integrity and availability.
  • Ensured SOX,ITAR compliance using Compliance Monitor.
  • Created and managed JIRA story boards for change management.
  • Monitored and updated Service Now ticket queues.
  • Managed user access using IBM Security Identity Manage (ISIM).
  • Performed regular integrity checks of backup data.
  • Analyzed system performance and made recommendations for improvements.
  • Optimized system configurations for enhanced performance and reliability.
  • Monitored system resources and capacity, addressing any bottlenecks or issues using Applications Manager.
  • Provided technical support regarding AS/400 issues.
  • Diagnosed and resolved hardware and software problems.
  • Implemented and enforced security policies to protect the AS/400 systems from unauthorized access and threats, while monitoring system logs.
  • Managed mobile devices and applications using JAMF and INTUNE.
  • Used Aldon for change management of production jobs.
  • Managed new and existing request using Service Now, created and managed story boards using JIRA.
  • Conducted regular security audits and vulnerability assessments.
  • Worked closely with other IT teams to integrate AS/400 systems with other technologies.
  • Communicated effectively with stakeholders to understand their needs and provide appropriate solutions.
  • Prepared and delivered reports on system performance, issues, and improvements.
  • Vetted OS and PTF’s prior to implementing to customer servers.
  • Used Aldon to test and migrate programs from test to production environment.
  • Migrated and added jobs from native scheduler to Robot Scheduler.
  • Upgraded and implemented windows server.
  • Created and implemented disaster recovery plan.

iSeries Systems Operations Analyst

SSE/Metro Sewer District
St. Louis, MO
08.2008 - 03.2013
  • Managed and maintained customer and internal hosted AS/400 (IBM iSeries) systems.
  • Performed system configurations, upgrades and patches, performance monitoring, troubleshooting, and support of the AS/400 infrastructure while maintaining proper documentation.
  • Managed user accounts, permissions, and security settings.
  • Implemented and maintained backup strategies to ensure data integrity and availability.
  • Performed regular integrity checks of backup data.
  • Installed Patches (PTF’s) on system as needed.
  • Analyzed system performance and made recommendations for improvements.
  • Optimized system configurations for enhanced performance and reliability.
  • Monitored system resources and capacity, addressing any bottlenecks or issues.
  • Provided technical support regarding AS/400 issues.
  • Ensured SOX compliance using Compliance Monitor.
  • Managed user access using IBM Security Identity Manage (ISIM).
  • Diagnosed and resolved hardware and software problems.
  • Implemented and enforced security policies to protect the AS/400 systems from unauthorized access and threats, while monitoring system logs.
  • Conducted regular security audits and vulnerability assessments.
  • Worked closely with other IT teams to integrate AS/400 systems with other technologies.
  • Communicated effectively with stakeholders to understand their needs and provide appropriate solutions.
  • Prepared and delivered reports on system performance, issues, and improvements.
  • Vetted OS and PTF’s prior to implementing to customer servers.
  • Used Aldon to test and migrate programs from test to production environment.
  • Upgraded and implemented windows server.
  • Created and implemented disaster recovery plan.
  • Performed IPL and power reset of system.

Manager Offshore/Onshore Mainframe Operations

Tech Mahindra/AT&T
St. Louis, MO
03.2006 - 12.2007
  • Trained and managed the offshore and onshore operations teams in functions that included change and ad-hoc request.
  • Supported application developers and programmers.
  • Monitored system console responded to WTOR’s to ensure job flow and system availability.
  • Created monthly metrics reports, daily turnover reviewing incidents that occurred and determining temporary and permanent fixes.
  • Used Changeman for change management of production jobs.
  • Maintained staff by conducting skill assessments, coordinating training, interviewing, and disciplining subordinates.
  • Monitored production and development workflows ensuring SLAs were met.
  • Production control using ESP, Tivoli and SAP, CA-7 and CA products.
  • Performed and monitored backups and IPLs of mainframe and midrange systems and reboot of networks.
  • Setup security protocols on the mainframe using RACF.
  • Production control in production and test using BMC CA7.
  • Updated process in relation to mail and output distribution.
  • Updating the financial systems of the NFAOC.
  • Managed daily, weekly, monthly and yearly backups using Control-M tape.
  • Moved code using Endeavor.
  • Managed and created outq’s on both prod and test.
  • Setup users/groups/databases on multiple platforms using RACF, REXX.
  • Managed and monitored GDPS on the sysplex.
  • Installed and updated software on the mainframe.
  • Managed output using Xerox (XPAF).
  • Ensured users had proper LDAP access to files.
  • Setup Pitney Bowes high speed print and mail devices.
  • Monitoring system availability using OMEGAMON, DB2, and CICS, adjusting as needed.
  • Used tools CMS, TCP/IP, VTAM, FTP,SFTP, TSO/ISPF, JES2,IEBCOPY, IEBGENER, ADDRSU, SYSVIEW,VM/GCS to manage system.
  • Responding to wtor’s in relation to job and system performance.
  • Identified, triaged, resolved, or escalated batch job failures, job contentions and failures using Omegamon.
  • Used RACF, ACF2, REXX, TOP SECRET for Z/VM.
  • Used VMS to move data/files between platforms.
  • Monitored print queues and used TSO/ISPF commands to manipulate input and output.
  • Provided backup in the data center when needed.

Senior AS400 Operations Analyst

Trinity Health Information Services
Novi, MI
05.2003 - 03.2006
  • Batch processing and production control using native job scheduler.
  • Updating CL and UNIX scripts.
  • Monitored multiple systems consoles responding to outstanding replies.
  • Installed Patches (PTF’s) on system as needed.
  • Performed IPL and backup of OS/390, AS400, HP9000.
  • Maintained tape library preparing tapes that were created from scheduled backups for offsite storage.
  • Monitored network using Cloverleaf.
  • Performed RCA on issues that arose.
  • Created and updated Standard Operating Procedures.
  • Trained and mentored IT Data Center team members.
  • Managed planned and unplanned system outages, software, hardware upgrades, and capacity planning.
  • Production control in production and test using BMC Control M version 9.
  • Updated process in relation to mail and output distribution.
  • Updating the financial systems of the NFAOC.
  • Managed daily, weekly, monthly and yearly backups using Control-M tape.
  • Moved code using Endeavor.
  • Managed and created outq’s on both prod and test.
  • Setup users/groups/databases on multiple platforms using RACF, REXX.
  • Managed and monitored GDPS on the sysplex.
  • Installed and updated software on the mainframe.
  • Managed output using Xerox (XPAF).
  • Used CA-1 to manage and monitor tape backups.
  • Converted from CA-1 to Control-M migrating jobs to process on Control-M.
  • Ensured users had proper LDAP access to files.
  • Setup Pitney Bowes high speed print and mail devices.
  • Monitoring system availability using OMEGAMON, DB2, and CICS, adjusting as needed.
  • Used tools CMS, TCP/IP, VTAM, FTP,SFTP, TSO/ISPF, JES2,IEBCOPY, IEBGENER, ADDRSU, SYSVIEW,VM/GCS to manage system.
  • Responding to wtor’s in relation to job and system performance.
  • Identified, triaged, resolved, or escalated batch job failures, job contentions and failures using Omegamon.
  • Used RACF, ACF2, REXX, TOP SECRET for Z/VM.
  • Used VMS to move data/files between platforms.
  • Monitored print queues and used TSO/ISPF commands to manipulate input and output.
  • Provided backup in the data center when needed.

AS400 (iSeries) Operations Supervisor

Detroit Automotive Interiors
Detroit, MI
08.1998 - 11.2003
  • Managed and maintained customer and internal hosted AS/400 (IBM iSeries) systems.
  • Performed system configurations, upgrades and patches, performance monitoring, troubleshooting, and support of the AS/400 infrastructure while maintaining proper documentation.
  • Managed user accounts, permissions, and security settings.
  • Implemented and maintained backup strategies to ensure data integrity and availability.
  • Performed regular integrity checks of backup data.
  • Installed Patches (PTF’s) on system as needed.
  • Analyzed system performance and made recommendations for improvements.
  • Optimized system configurations for enhanced performance and reliability.
  • Monitored system resources and capacity, addressing any bottlenecks or issues.
  • Provided technical support regarding AS/400 issues.
  • Diagnosed and resolved hardware and software problems.
  • Implemented and enforced security policies to protect the AS/400 systems from unauthorized access and threats, while monitoring system logs.
  • Conducted regular security audits and vulnerability assessments.
  • Worked closely with other IT teams to integrate AS/400 systems with other technologies.
  • Communicated effectively with stakeholders to understand their needs and provide appropriate solutions.
  • Prepared and delivered reports on system performance, issues, and improvements.
  • Vetted OS and PTF’s prior to implementing to customer servers.
  • Used Aldon to test and migrate programs from test to production environment.
  • Upgraded and implemented windows server.
  • Created and implemented disaster recovery plan.
  • Performed IPL and power reset of system.

Timeline

Power Series (AS400/ISERIES) Administrator

BayforceUS
02.2024 - 07.2024

iSeries (AS400) Engineer/Administrator

Jack Henry and Associates
04.2022 - 02.2024

Z/OS 2.4 Mainframe Administrator

APEX/Wells Fargo
02.2021 - 04.2022

Z/OS 2.3 Mainframe Operations

TEKSYSTEMS/Trans America
12.2020 - 10.2021

IT Specialist

Panum/Task Source/USDA
06.2018 - 12.2020

Systems Monitoring Analyst

Express Scripts
01.2017 - 07.2018

iSeries (AS400) Administrator/Engineer

LMI Aerospace
03.2013 - 01.2017

iSeries Systems Operations Analyst

SSE/Metro Sewer District
08.2008 - 03.2013

Manager Offshore/Onshore Mainframe Operations

Tech Mahindra/AT&T
03.2006 - 12.2007

Senior AS400 Operations Analyst

Trinity Health Information Services
05.2003 - 03.2006

AS400 (iSeries) Operations Supervisor

Detroit Automotive Interiors
08.1998 - 11.2003

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