Dana Newman
Farmington,UT
Summary
Dedicated Human Resources Specialist with strong customer service skills and a focus on employee training and conflict resolution. Committed to enhancing workplace culture and driving process improvements for effective talent management.
Overview
45
45
years of professional experience
Work History
Human Resources Specialist
Security Title Insurance Agency
Farmington, UT
04.2003 - 10.2023
- Optimized recruitment processes to enhance efficiency and reduce time-to-hire.
- Developed and delivered training programs to enhance employee engagement and performance.
- Managed employee relations issues, fostering a positive workplace culture through effective conflict resolution.
- Spearheaded compliance initiatives with federal and state labor laws, ensuring organizational adherence to regulations.
- Oversaw benefits administration, optimizing enrollment processes and enhancing employee understanding of offerings.
Customer Service Representative
AT&T Call Center
Murray, UT
07.1978 - 09.1997
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on product features, services, and promotions to enhance satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Bountiful High School
Bountiful, UTSkills
- Customer service expertise
- Human resources policy development
- Employee training
- Training development
- Talent acquisition
- HR services
- Team building
- Candidate sourcing
- Team leadership
- Workforce retention
- Benefits administration
- Workplace conflict resolution
- Candidate evaluation
Timeline
Human Resources Specialist
Security Title Insurance Agency
04.2003 - 10.2023
Customer Service Representative
AT&T Call Center
07.1978 - 09.1997
High School Diploma -
Bountiful High School