Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana Nguyen

Buffalo,NY

Summary

Dynamic Sales Manager with a proven track record at Exotic Snack Factory, enhancing client satisfaction and boosting sales through innovative strategies and a focus on relationship building. Skilled in staff management and sales team training, I excel in creating positive customer experiences and fostering team performance. Expert in leveraging rapport-building and analytical skills to drive success and growth.

Overview

5
5
years of professional experience

Work History

Sales Manager

Exotic Snack Factory
07.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Nail Technician Assistant

Billion Nails
07.2021 - 06.2023
  • Displayed exceptional time management skills by consistently completing tasks in a timely manner while providing high-quality results.
  • Supported the onboarding process for new nail technicians, providing guidance on salon procedures and best practices.
  • Maintained high levels of sanitation by diligently cleaning and sterilizing all instruments after each use.
  • Boosted salon's reputation for excellent customer service through attentive listening, personalized recommendations, and efficient work.
  • Promoted a relaxing atmosphere within the salon by consistently maintaining a calm demeanor even under pressure.
  • Received positive feedback from clients for attention to detail in manicure and pedicure services provided as an assistant technician.
  • Performed thorough client consultations to understand individual needs, preferences, and expectations before beginning treatments.
  • Fostered strong relationships with clients through open communication and attentiveness to their needs, resulting in increased repeat business.

Cashier

Mcdonalds
06.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Chick-fil-a
11.2019 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Cheektowaga High School
Cheektowaga, NY
06.2021

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Positive and upbeat
  • Rapport and relationship building

Languages

Vietnamese
Native or Bilingual

Timeline

Sales Manager

Exotic Snack Factory
07.2023 - Current

Nail Technician Assistant

Billion Nails
07.2021 - 06.2023

Cashier

Mcdonalds
06.2020 - 06.2021

Cashier

Chick-fil-a
11.2019 - 03.2020

High School Diploma -

Cheektowaga High School

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Dana Nguyen