Dana Paulick

Ridgewood,NY

Summary

Communication & Customer Service Excellence

Dedicated and caring employee with a consistently positive and upbeat attitude. Excellent in written and verbal communication, able to critical think in order to make fast paced yet thoughtful decisions. Extensive experience in customer service

Overview

years of professional experience

Work History

Server / Bartender

Houlihan's Bar and Restaurant

Westlake, Ohio

06.2021 - 04.2026

Provided exceptional customer service in a fast-paced dining environment.
Knowledge of all drinks, able to bartend during peak dining times while also taking tables, handling carry out orders, waiting on bar guests, and fulfilling service bar.
Maintained a positive and calm attitude no matter the duties that I provided during a shift.
Learned incredible communication skills with guests to diffuse situations and provide the best dining experience possible.

Bartender

CJ's Bar

Oxford, OH

08.2022 - 05.2023

Provided and maintained excellent knowledge and responsibility in a high capacity, high volume college bar while in school full time
Gained the knowledge and experience of high volume bartending, executed five to ten drink orders at a time
Learned the beauty of keeping composure and positivity during rushes, while still being able to provide a great experience for the guest and interact with them accordingly

Education

Bachelor of Arts - English Literature

Cleveland State University

Cleveland, OH

12-2025

Skills

NYC Food Safety Certified
Communication skills
Customer service
Positive attitude
Team collaboration

Time management
Research and analysis
Exceptional writing skills
Microsoft Word & Excel

Timeline