Dana Paynter
Milton,FL
Summary
Dynamic leader with a proven track record at Envoy Airlines, as a customer service agent in a fast pace environment adept in grievance handling and fostering positive workplace cultures. Leveraged labor law knowledge and assertiveness to educate and unite team members, significantly enhancing collaboration and customer satisfaction. Skilled in delivering exceptional service, demonstrating both leadership qualities and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Union Steward
CWA Local 3146
- Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
- Promoted collaboration between union members and management, fostering a positive workplace culture.
Care Team Member
Envoy Airlines
06.2023 - Current
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Envoy Airlines
04.2023 - Current
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Owner
Posh Cleaning FL.
03.2016 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
San Joaquin High School
Irvine, CA06.1988
Skills
- Leadership Qualities
- Grievance handling
- Labor law knowledge
- Assertiveness
- Listening Skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
Timeline
Care Team Member
Envoy Airlines
06.2023 - Current
Customer Service Representative
Envoy Airlines
04.2023 - Current
Owner
Posh Cleaning FL.
03.2016 - 11.2023
Union Steward
CWA Local 3146
High School Diploma -
San Joaquin High School
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