Dana Pearce
Dothan,AL
Summary
Compassionate professional with expertise in patient education and individualized care. Proven track record in crisis intervention and collaborative support, dedicated to enhancing patient outcomes in healthcare environments.
Overview
20
20
years of professional experience
Work History
Bariatric Navigator
Flowers Hospital
Dothan, AL
03.2016 - Current
- Educated patients on procedures and resources essential for obtaining bariatric surgery.
- Administered intake assessments to new patients, ensuring accurate determination of service eligibility.
- Assessed patient requirements and crafted individualized service plans to align with specific preferences and weight targets.
- Analyzed patient information through intake assessments to determine bariatric surgery eligibility and create tailored action plans in compliance with insurance guidelines.
- Ensured thorough documentation of patients' medical histories to support timely insurance approvals.
- Gathered all necessary three- or six-month clinic documentation and insurance prerequisites to facilitate insurance approvals.
- Facilitated connections among providers to deliver essential resources and support services for the bariatric community.
Life Coach Girls Foster Home
Chrysalis Home for Girls
Dothan, AL
06.2024 - 11.2025
- Facilitated individual and group coaching sessions to empower personal growth and self-discovery.
- Developed personalized action plans aligning with clients' goals and aspirations.
- Utilized mindfulness techniques to enhance emotional resilience among participants.
- Implemented workshops focused on life skills, fostering independence and confidence in youth.
- Helped clients build life-management and coping skills to address daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Facilitated groups on topics such as communication, time management, and stress reduction, promoting overall well-being.
- Documented behaviors, treatments, and non-compliance issues.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided emergency response in crises to diffuse tensions and prevent violence.
- Educated clients on the dangers of substance abuse and prevention techniques.
Mental Health Technician
SpectraCare Health Systems
Dothan, AL
01.2019 - 01.2023
- Monitored patient behavior and reported changes to healthcare team for timely interventions.
- Facilitated group therapy sessions, fostering a supportive environment for open discussion.
- Led crisis intervention efforts, ensuring safety and de-escalation of high-stress situations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Administered patient medications and tracked dosages.
Unit Secretary, Labor and Delivery
Southeast Health Medical Center
Dothan, AL
03.2010 - 03.2016
- Coordinated patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Managed scheduling for labor and delivery procedures, optimizing resource allocation and staff utilization.
- Assisted in maintaining electronic health records, ensuring data accuracy and compliance with regulations.
- Streamlined communication between medical staff and patients, enhancing overall care coordination.
- Trained new unit secretaries on operational procedures and hospital protocols, promoting efficiency within the team.
- Safeguarded confidential patient information through adherence to HIPAA regulations when handling sensitive material.
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Reduced errors in scheduling procedures by diligently verifying insurance coverage and obtaining preauthorizations.
- Supported compliance with hospital policies by accurately entering data into electronic health record systems.
- Coordinated transportation arrangements for discharged patients requiring additional care at rehabilitation centers or hospice facilities.
- Contributed to a positive work environment through effective collaboration with interdisciplinary teams during shift changes and huddles.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Access Facillitator
Children's Hospital of Alabama
Birmingham, AL
01.2006 - 01.2010
- Enhanced patient and family experience by promptly addressing questions and efficiently directing them to appropriate departments. Improved patient navigation through effective communication and guidance to relevant departments within the facility. Streamlined the patient and family experience by resolving inquiries and facilitating access to necessary departments.
- Conducted thorough checks of patient insurance and obtained necessary service approvals.
- Engaged with hospital personnel to ensure accurate and timely patient admissions.
- Facilitated the processing of admissions documentation, encompassing consent forms, medical records, and financial materials to support patient intake operations.
- Oversaw the arrangement of diagnostic tests, including X-rays and MRI scans, for patients upon admission.
Education
High School Diploma -
AFCENT International High School
Brunssum, The NetherlandsNo Degree - Social Work
Westark Community College
Fort Smith, ARSkills
- Navigation
- Basic first aid
- Strong communication
- Decision-making capacity
- Trauma-informed care
- Teamwork
Timeline
Life Coach Girls Foster Home
Chrysalis Home for Girls
06.2024 - 11.2025
Mental Health Technician
SpectraCare Health Systems
01.2019 - 01.2023
Bariatric Navigator
Flowers Hospital
03.2016 - Current
Unit Secretary, Labor and Delivery
Southeast Health Medical Center
03.2010 - 03.2016
Access Facillitator
Children's Hospital of Alabama
01.2006 - 01.2010
High School Diploma -
AFCENT International High School
No Degree - Social Work
Westark Community College