Dana Potter
Redding,CA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Eligibility Worker
Shasta County
04.2023 - 07.2023
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Home Health Aide
Compass Care
10.2013 - 07.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Constructed cognitively stimulating activities.
Resident Aide
Grande Ronde Retirement Residence
08.2004 - 06.2005
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Improved resident satisfaction by providing compassionate and attentive care.
- Implemented person-centered care approaches, tailoring services to residents'' unique preferences and needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
No Degree - Nursing
Shasta College
Redding05.2028
Skills
- Written and verbal communication
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Eligibility Worker
Shasta County
04.2023 - 07.2023
Home Health Aide
Compass Care
10.2013 - 07.2015
Resident Aide
Grande Ronde Retirement Residence
08.2004 - 06.2005
No Degree - Nursing
Shasta College
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
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